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IT Specialist

Date: July 6, 2016
Reports to (Job Title): Administrative Officer
Jobs Reporting (Job Titles): See Career Path Matrix
Department: Psychology


Main Campus


USG 9-13
35 hr/wk

Primary Purpose

The IT Specialist is responsible for the strategic planning, administration, support and maintenance of all computing systems, the department's network infrastruc:ture and the provision of quality computing services, support and training in the Department of Psychology. A team­ based approached is used and each incumbent is expected to take a role in projects, where his/her skills are most appropriate.  These responsibilities include the administrative, teaching and research computing environments and the supporting infrastructure.

Key Accountabilities:

1.  Provide excellent client service to the Department of Psychology and associated individuals and groups in their use of computing and related technology.


2.  Solve a wide range of problems creatively and efficiently.




3.  Obtain and maintain technical knowledge appropriate to the incumbent's USG level.

Position Requirements


A university degree in a computing discipline together with relevant experience, or an equivalent combination of education and experience


The IT Specialist is expected to develop competencies to at least the USG  11 level over the course of their career. Strong client service skills and demonstrated ability to work as part of a team. Ability to learn quickly and adapt to change. Ability to apply abstract thinking to solve complex problems. Able to work with a minimum of supervision. Good organizational, time management, and communication skills.



System administration skills for at least one of Windows, Mac OS, or Unix based systems, or equivalent skills in software development or systems support, with demonstrated potential to gain expertise in other areas. Familiar with software, systems, and component level hardware aspects of supporting changing environments. They must also be knowledgeable with respect to integrating specialized equipment to computing systems and be aware of unique data collection

considerations in all areas of Psychology related research. Demonstrated front-line support skills.


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Nature and Scope

Interpersonal Skills:

Must be able to use verbal and written communication effectively with diverse audiences of a wide range of levels of technical knowledge and understanding. Capable of dealing with people experiencing high levels of stress. Significant relationships include other members of the department; IT staff across the University in individual and group contexts; staff, faculty, students, and visitors associated with the department; technology specialists at other institutions and organizations; and technology vendors.

Level of Responsibility:

Level of responsibility increases with skill and experience. See Career Path Matrix.

Decision-Making Authority:

Make recommendations to management on the purchase, repair, and replacement of hardware and software. May decide when and how to affect the working environments of clients including experimental design and software development recommendation and implementation throughout the Department.

Physical and Sensory Demands:

Depending on specific responsibilities and department needs, there may be a need to lift and manipulate computing equipment, typically workstation class equipment up to 20 kg but occasionally servers and large printers.

Working Environment:

Most work takes place in private offices in front of a computer workstation. Travel to staff, student, visitor and faculty offices and labs in the department is regularly required. Hours of work are similar to standard office hours, with some flexibility in scheduling and the occasional requirement for work to be done outside of office hours for emergency situations or to minimize disruption to clients. The position requires balancing competing demands of short and long term

projects, periodic interruptions when engaged in focused work, and the awareness that any errors may damage large numbers of computing systems and/or affect the ability of clients and peers throughout the department to accomplish their jobs.