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Manager, Immigration & Visa Support Services

Date: February, 2014
Reports to (Job Title): Associate Vice-President International
Jobs Reporting (Job Titles):

Dotted line exists for the purposes of Visa and Immigration compliance to the following roles:

Human Resources - On Boarding & Immigration Specialist

Student Success Office -Visa Advisors (Manager International Student Advising, 3 International Student Advisors)

Co-operative Education & Career Action-Visa Advisors (International Manager, 3 International Employment Specialist)

Location: Main Campus

USG 12

35 hr/wk

Primary Purpose

Responsible for university-wide operational oversight of all immigration and visa support services, including overall strategy, planning, management, and control of all related functions; training and coaching of associated administrative staff; and institutional compliance with Citizenship and Immigration Canada (CIC) certification requirements. Plays a critical role in maintaining uWaterloo’s ability to recruit and retain international faculty, staff, and students and in safeguarding the university’s international reputation.

Key Accountabilities:

1.  Responsible for managing all university-wide activities associated with immigration and visa support services related to faculty, staff, and students, including strategic planning, training, and institutional CIC compliance



2.  Collaborates, advises, and consults



3.  Understands and applies current, relevant market research and institutional knowledge



4.  Provides guidance, motivates, and mentors staff that report functionally

Contributes to the hiring, supervision, and evaluation of staff who functionally report for immigration and visa services.



5.  Project manages work flow and business practices


6.  Other

Position Requirements


Undergraduate degree and Regulated Canadian Immigration Consultant or LLB or JD with membership in good standing in a Canadian provincial or territorial law societyExperience



MS Word Excel PowerPoint Other
Intermediate Intermediate Intermediate CMS Drupal

Nature and Scope

Interpersonal Skills:

Internally, communicates with a wide range of departments and groups  at all levels to effectively manage the university-wide operational oversight of immigration and visa support services; externally, communicates with a wide variety of audiences and government agencies to deal with, influence, and motivate others to achieve university goals.

Level of Responsibility:

Manages a university-wide function or process, the success of which is critical for the recruitment and retention of international faculty, staff, and students;; responsible for ensuring the accuracy and completeness of the immigration and visa information communicated by all uWaterloo departments to all stakeholders, which has legal ramifications for students, faculty, and staff, and for ensuring that all activities entail effective customer service, crisis management, and cross-cultural sensitivity, all of which has a direct and crucial impact on the university’s reputation and the achievement of institutional internationalization, retention, and revenue goals. 

Decision-Making Authority:

Makes decisions about the most effective methods of operationalizing all immigration and visa support services, including market research, communications, organization of staff and resources, personal interactions and collaboration, work flow, consultation, budget, and other key accountabilities; determines the optimal course of action to solve problems and to exert a positive influence on other stakeholders.

Physical and Sensory Demands:

Minimal demands typical of an administrative position operating within an office environment; periods of extensive sitting and concentrated use of visual senses.

Working Environment:

Minimal exposure to disagreeable conditions typical of a position exposed to stress and pressure associated with management-level and legal responsibilities; interruptions and urgent requests with varying volumes of work at different times of the month or year; work outside the normal operating hours of the institution and occasional travel.