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Peer Mentorship Coordinator

Department: Student Success Office Effective Date: September 19, 2013


35 hr/wk

Reports to: Manager, Student Development

General Accountability

The Peer Mentorship Co-ordinator is accountable to the Manager, Student Development for the co-ordination of intentional peer mentorship programs for new students. This includes developing, coordinating, and delivering common recruitment, training, assessment, and recognition components for key partner’s various peer mentorship programs, including supported learning groups. The Peer Mentorship Co-ordinator will function primarily in the areas of student development, student transition, programming, event management, and administrative capacities.

Nature and Scope

Also reporting to the Manager, Student Development is one (1) Student Leadership Development Co-ordinator.

As part of the Student Success Office, the Student Experience team develops and delivers comprehensive and intentional student transition and development programs with the goal of enhancing student success and the student experience for all students. The University of Waterloo has over 25,000 students who vary greatly in terms of age, maturity, student type, and time of entry.  The diverse clientele necessitates an integrated, strategic and student-centred approach to creating a meaningful, engaging and fulfilling experience for all Waterloo students.

The Peer Mentorship Co-ordinator will be responsible for supporting critical and intentional elements of existing and new peer mentorship programs delivered by key campus partners. This includes: developing and delivering training modules, training and supervising the delivery of training modules by student trainers, providing central support for recruitment and recognition efforts, and researching and designing appropriate assessment tools for new and existing programs.

The Co-ordinator will build trust and partnerships with departments that have established or are establishing activities in order to collaboratively deliver coordinated and intentional programs that elevate peer mentorship efforts. The Co-ordinator will need to successfully hire and supervise students annually with varying levels of involvement including training, evaluation, performance management, recognition and on-going feedback. The Co-ordinator will be responsible for clearly communicating with all students to promote the various peer mentorship programs, services, and supports available to them as a student at the University of Waterloo. 

The Peer Mentorship Co-ordinator works collaboratively with the Student Development Team and the broader Student Success Office on issues that affect student development.  These include but are not limited to research relating to student transition, factors that contribute to student success and university readiness, best practices at other institutions, developing and delivering intentional and engaging programs for students, as well as student staff and volunteer recruitment, training, and development.

Collaboration with campus partners is essential to ensure students are provided with the necessary support, resources and information pertinent to their University of Waterloo student experience.  Key campus partners include but are not limited to: Housing and Residences, Health Services, Counselling Services, Athletics and Campus Recreation, Co-operative Education and Career Action, the Federation of Students, Registrar’s Office, and all Faculties and affiliated University Colleges.

The Co-ordinator will need to take initiative, be creative and flexible, and possess the ability to lead laterally in a multi-stakeholder environment, working closely with peers in other departments across the university. This position requires clear analytical thinking, excellent interpersonal skills and the ability to communicate and listen to a diverse audience through various mediums.

Statistical Data

Operating budget of the Student Development programs area is approximately $200,000 broken down as follows:

Student Salaries and Compensation: $10,000

Program Expenses: $30,000

Specific Accountabilities

Working Conditions

Much of the time is spent sitting in a comfortable position with frequent opportunity to move about. Located in a comfortable indoor area. There is a frequent need to give close attention to various stimuli such as written material and information given verbally to co-workers. The work is varied.  There are deadline pressures, while at the same time there is a demand for thoroughness and accuracy. Evening and weekend work is required.