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Information Technology Support Specialist

Date: February 20, 2016
Reports to (Job Title): Administrative Officer, Stratford Campus, Arts Computing Office
Jobs Reporting (Job Titles): Media Technician, Stratford Campus
Department: Stratford Porgrammes

Location:

Stratford Campus

Grade:

USG 9-11
35 hr/wk


Primary Purpose

The Information Technology Support Specialist is responsible for the provision and support of all information technology and related computing systems at the Stratford Campus. These responsibilities include development and management of technology-based environments and supporting infrastructure to enable and improve outcomes for teaching, research, and administrative work in support of the Stratford campus mission.

Key Accountabilities:

1.  Provide IT and audio-visual systems administration for the Stratford Campus.

 

 

2.  Manage the Stratford campus web presence and related audio and video content.

 

 

 

3.  Hire, train, supervise and provide professional development to staff providing technical support and equipment management.

Position Requirements

Education:

Completed post secondary education in a field related to information technologies or equivalent combination of education and experience.

Experience:

Several years of experience as IT technician, consultant in an academic environment. Strong client service skills and demonstrated ability to function as part of a multi-disciplinary team. Experience managing technology environments with minimal supervision and general direction. Experience providing direction to junior technical support staff.

Technical:

MS Word Excel PowerPoint Other
word excel powerpoint other

Nature and Scope

Interpersonal Skills:

Well-developed interpersonal skills. Ability to apply sound judgment and to handle confidential materials. Proven ability to deal with faculty, staff and students with tact and diplomacy. Proven ability to solve complex, non-routine problems. Ability to prepare and present compelling and persuasive arguments, orally and in writing. Demonstrated ability to create technical documentation for and engage in verbal communication with a broad variety of technical and non-technical audiences, translating between computing concepts and business needs.

Level of Responsibility:

Must be self-directed with proven initiative and the ability to work independently in a busy multi-tasking environment. Well-developed organizational and communication (oral and written) skills are required.  Proven ability to understand and communicate complex technical concepts. Proven ability to apply existing information, theories, and creativity to solve difficult, novel problems. Commitment to process improvement and to stay current with new technologies (hardware and software). Provides supervision as well as technical and management direction to Media Technician.

Decision-Making Authority:

Identifies and recommends technology-based solutions to meet business, teaching, and research needs. Contributes significantly to planning and execution of new initiatives. Takes initiative in specifying hardware and software to meet current and anticipated needs for annual and multi-year budget processes.

Physical and Sensory Demands:

Minimal exposure to disagreeable conditions typical of a technician’s position operating within a university environment. Lifting and transport of moderately heavy equipment (max. 30 kg) is sometimes required.  Access to ceilings and other areas may require the use of a ladder.

Working Environment:

Work takes place in the employee’s office and throughout the campus in computer rooms, labs, staff and faculty offices. Periodically requires work outside normal University business hours. The incumbent is part of a dynamic, forward-looking team and must be open to change and able to adapt to new situations quickly.