<Advancement Training Officer>

Department:

Office of Development and Alumni Affairs

Effective Date:

March, 2012

Grade:

USG 9

35 hr/wk

Reports to:

Senior Director, Advancement Services

General Accountability

Reporting to the Sr. Director, Advancement Services, the Advancement Training Officer will facilitate learning opportunities for, and provide hands on training to advancement staff across campus. The incumbent will provide a wide range of training which will include orientation for new staff, introductory and on-going use of our systems, software, reports, donor records, policies, procedures, and a host of related services. The incumbent will take a leadership role in skills’ development for advancement staff in various roles and job levels.

Nature and Scope

The Advancement Training Officer works closely with other members of the Advancement Services team to development and deliver technology training for staff. This is done through a variety of methods including formal classroom training, end-user and technical professional orientations, web-based training, and other venues determined to be effective for meeting the skills development requirements for the database and other systems. The encumbent helps with ongoing, long-term improvement of employees’ skills, enabling them to fulfill their potential with the organization.

Significant Internal Relationships

Directors, AVP’s, and managers in Advancement Relations, Development and Alumni Affairs
Associate Director, Systems, and team
Associate Director, Research, and team
Finance Officer, Manager of Gift Processing, Manager of Records
Directors of Advancement: Faculties and Colleges
Professional and administrative staff in the Faculties, Colleges and central office
Organizational and Human Development
Centre for Extended Learning

Statistical Data

Provides training/retraining for 50+ employees in the Faculties and College advancement offices
Provides orientation and training for approximately 50 central development staff

Specific Accountabilities

Devise a training strategy and develop training and development programs based on the department’s and the individuals’ needs
Formalize the on-boarding process for new staff (FTE’s, contract and students)
Develop and conduct effective employee orientation sessions and arrange on the job training for new employees
Provide documentation and training about what services are available (from the central ODAA and decentralized offices), how they are accessed, and the expected deliverables
Maintain a library of resources, current policies & procedures, instructional guides, report documentation, orientation materials, etc. in a location accessible to employees
Evaluate training and development programs to ensure the course meets its objectives
Provide employee training one-on-one, in a classroom, computer lab, or through a training firm, Web-based learning, or self-guided instructional guides
Produce training materials for in-house courses
Perform needs assessments of the types of training required and determine the best means of delivering training
Work with Organizational and Human Development to set up leadership or executive development programs for employees
Help line managers to solve specific training problems either on a one to one basis or in groups
Monitor and review the progress of trainees through questionnaires and discussions with Managers
Facilitate feedback on training program’s success for continuous improvement
Consult, amend and revise programs as necessary in order to adapt to changes occurring in the work environment and/or information systems
Participate as a member of the Systems Users Group, Sharepoint Committee, and other internal groups to identify, develop and enhance training needs for end-users across the department
Develop a process for sharing procedural updates, forms, tips and tricks, best practices, for clients across campus
Assist employees with maintaining and improving their job skills
Identify training and development needs within the department through job analysis, regular consultation with business managers , Human Resources and Centre for Extended Learning