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Associate Director, Student Transition and Learning Services

Date: May, 2014
Reports to (Job Title): Director, Student Success
Jobs Reporting (Job Titles):

Team Leader, Learning Services

Specialists, Faculty Relations and Academic Support (3) Manager, New Student Transition

Manager, Student Development

Location: Main Camus

USG 13

35 hr/wk

Primary Purpose

The Associate Director, Student Transition and Learning Services is accountable to the Director, Student Success for institution wide strategic leadership and management of comprehensive, intentional and strategic programs, services and initiatives designed to support the successful transition of new students into the university and ongoing support for their academic, personal and life skills development.  He/she is responsible for overall leadership of strategies and initiatives that shape an engaging and supportive learning and development experience for all students at the University of Waterloo. The Associate Director is a part of the senior leadership team and works closely with the Associate Director, Communications and Research to ensure campus and faculty partners and student leaders are actively engaged and involved in student success initiatives.

Key Accountabilities:

Specific Accountabilities


Relationship Building



Strategic Direction and Leadership



Student Engagement, Success and Retention

Position Requirements


Education and Professional Certification



MS Word Excel PowerPoint Other
Intermediate Intermediate Intermediate

Nature and Scope

Interpersonal Skills:

Excellent communication skills both oral and written are critical. The Associate Director will be responsible for balancing multiple priorities and making key decisions that must balance completing demands. Team work skills are crucial as is consensus building, political savvy and strategic leadership.

Level of Responsibility:

The Associate Director directly supervises: Manager, New Student Transition, Manager, Student Development, Team Leader, Learning Services and three Specialists, Faculty Relations and Academic Support.

Decision-Making Authority:

This position has final decision making authority for all items outlined above and he/she is expected to consult with the Director, Student Success for decision making outside of normal conditions.

Physical and Sensory Demands:

Minimal demands typical of a position operating within a fast-paced service oriented office environment; extensive periods of sitting and concentrated use of visual senses. Requires close attention to detail, thoroughness, and accuracy.

Working Environment:

Located in a comfortable indoor area, although location can change. Minimal exposure to disagreeable conditions typical of a supervisory position, one where it is occasionally necessary to convey negative or unwelcome information to students or staff.