Skip to the content of the web site.

Information Technology Manager

Department: School of Pharmacy and Health Sciences Campus Effective Date: August, 2008

USG 11

35 hr/wk

Reports to: Director of the School of Pharmacy

General Accountability

The IT Manager must recognize the converging nature of various stakeholders.  To that end, the IT Manager will have a direct line report to the Director of the School of Pharmacy and secondary reporting to the Manager, Faculty of Science Computing, the DeGroote Medical School, the Family Health Team, the School of Optometry and will liaise closely with the Director of the Health Sciences Campus, and the Administrative Officers of the School and the Campus.


The IT Manager is responsible for the strategic planning and development of information technology systems and other communication services for all users within the School of Pharmacy and the broader Health Sciences Campus.


For the School of Pharmacy, the IT Manager will be accountable to the user base that consists primarily of students, staff, and faculty whose activities include teaching, research, and administration.  The spectrum of academic activities encompasses responsibility for in-house servers, as well as the student/staff library and resource center, and all related requirements for effective communication and education.  Furthermore, given the variety of linkages that reflect the School’s position in the broader stakeholder community, the IT manager is responsible for the effectiveness and efficiency of the electronic networks that permit real-time Pharmaceutical linkages with professional societies and the research/business enterprise. 


For the Health Sciences Campus, the IT Manager will be accountable to the user base that represents an expanding education and healthcare environment.  At present, this includes the DeGroote Medical School location at the Campus, the satellite of the UW School of Optometry, and the clinical services offered through the Family Health Team located in the primary care clinic. 


The IT Manager’s accountability includes ensuring that the systems and services deployed meet the needs of the varied Health Sciences Campus users, patient medical confidentialities, and electronic billings while permitting a seamless, harmonious network linkage with other systems on the primary UW campus.


The IT Manager will be responsible for supervising the School’s IT Specialists and is responsible for directing their daily activities.



Organizational Relationships


The School of Pharmacy/Health Sciences Campus at the University of Waterloo is currently in start-up phase and the inaugural class of Pharmacy undergraduate students has started classes in January 2008. The School of Pharmacy Administrative Team consists of: the Hallman Director; Associate Director, Practice-based Education; Director of Admissions, Professional Relations & Undergraduate Affairs; Administrative Officer; Director of Advancement; and Administrative Assistant. The Director is responsible for the overall vision and direction of the School of Pharmacy. The Associate Director, Practice-based Education is responsible for the practice-based education of the undergraduate program and post-graduate programs.  The Director of Admissions, Professional Relations & Undergraduate Affairs is responsible for all operations related to student recruitment, undergraduate admissions and the effective operation of the undergraduate program. The Administrative Officer provides leadership for non-academic operations as they relate to the School of Pharmacy. The Director of Advancement is primarily responsible for fundraising activities. The Administrative Assistant provides support to these positions and general operations of the School of Pharmacy/Health Sciences Campus.



Description of general framework and environment

Faculty of Science


In addition to Honours B.Sc. programs (Co-op and Regular) in Science, Biology, Chemistry, Earth Sciences and Physics, the Faculty of Science offers innovative programs in Science and Business, Biomedical Sciences, Biochemistry, and Computational Science.


The Faculty is home to Canada’s only English-speaking School of Optometry, renowned for its outreach programs and laser vision research. The School of Pharmacy is a new initiative within the Faculty of Science, forming the second professional school within the Faculty of Science.


The Faculty of Science currently has ~ 185 faculty members, approximately 3,800 undergraduate students, 475 graduate students and over 18,100 alumni in 85 countries.  Science is a research intensive Faculty, typically receiving in excess of $40 million per year.   Fourteen faculty members in Science hold Canada Research Chairs, 21 have received the Premier’s Research Excellence Award, and 4 are active members of the Royal Society of Canada. The Faculty of Science received more than $5 million in the latest round of grants from the Canada Foundation for Innovation.



Downtown Kitchener Campus of the University of Waterloo – Phase I Health Sciences and School of Pharmacy


The Downtown Kitchener campus of the University of Waterloo is a collaborative project of the University and the City of Kitchener. Anchored by the new School of Pharmacy, the campus will also include a Family Medicine Teaching Centre, that will combine clinical care, teaching and research in family medicine, a satellite medical school, an optometric clinic, and other health related studies and services.


This campus is the result of outstanding civic leadership from the City of Kitchener and support from many partners and stakeholders. The progress to date includes a $30 million contribution from the City of Kitchener in support of a Downtown Kitchener Campus of the University of Waterloo (Phase I Health Sciences and School of Pharmacy) as well as the transfer to UW of just over eight acres of land at the corner of King and Victoria streets to establish the first phase of this campus.


The Downtown Kitchener campus is part of the City of Kitchener’s bold strategy to build on the strong education and knowledge cluster that exists in the region by creating a pharmaceutical and biotechnology research cluster.


The School of Pharmacy is anticipated to have an annual operating budget of $ 6 – 10 million. The target for enrolment is 120 new students per year reaching a steady state of 480 students in the program. A target of 100 has been set for graduate student enrolment. Over the first 3 – 5 years, faculty and staff will be hired with steady-state values projected to be 30 faculty and 20 staff.




The City of Kitchener and the University of Waterloo are the founding partners in the establishment of the Downtown Kitchener Health Sciences Campus. Other founding partners include the University of Toronto, Laurentian University, and the Family Medicine Teaching Centre.


The Ministry of Health and Long Term Care favorably reviewed the proposal for a Downtown Kitchener Health Sciences Campus and School of Pharmacy.  The university has received program approval from the Ministry of Training, Colleges and Universities.






The Health Sciences Campus (HSC) is the result of many unique partnerships.  This project was launched with an unprecedented investment of $30 million and a gift of land from the City of Kitchener.  The Region of Waterloo committed $15 million to support the development of a regional School of Medicine, to be located in the second facility on the Campus.  Crucial early endorsement came through a $3 million gift from the Lyle S. Hallman Foundation, to endow the position of the School of Pharmacy Director.  The community has embraced and supported the Campus as a magnet for health resources and a means of revitalizing Kitchener’s downtown core.

Given the significant involvement of the local citizenry, and the Campus’ location in the heart of downtown, the School of Pharmacy is committed to playing an active role in the community.   Our students are engaged in community service learning as a fundamental part of their curriculum.  We partner with economic development staff to attract further investment to the Campus and the region.  We strive to be a resource and a focal point for health-related activities and information for the general public.

Nature and Scope

The IT Manager is expected to possess wide-ranging experience that includes working with a multitude of clients and their individual and collective IT support requirements.  The manager will have demonstrated:  1) being successful in a high-energy environment that reflects a diverse corporate culture with its varied needs; 2) understanding customers and the importance of developing effective partner relationships; and 3) responding quickly and efficiently to escalating client needs.


The IT Manager will provide technical expertise and leadership not only to the IT Specialists, but to the entire school.  While the IT manager is primarily responsible to the School and the Health Sciences Campus, he/she must also work with other departments on campus and with the campus’s central IT departments.   He/she is expected to participate in several IT committees and projects outside the Health Sciences Campus.  He/she is also expected to ensure a high level of customer satisfaction and timeliness of service delivery.


The IT Manager is responsible for ensuring that IT support is appropriately delivered to all within the School.  The IT support required by these clients ranges from delivering Limited User Account workstations to providing specialized consulting services for leading edge researchers.  There will also be a need to establish, manage and secure confidential networks that permit e-Health linkages for patient services and billing procedures including OHIP billing.


The IT field and the Health Sciences Campus are continuously evolving and changing to keep pace with technology and institutional requirements.  As a result, the nature and scope of this position must evolve with these changes.  The IT Manager is expected to anticipate and lead changes to our IT deployments and be flexible in response to the changing needs of the School’s teaching, research and administrative requirements.


The clients within the Campus that require IT support include undergraduate and graduate students, faculty, technical and administrative support staff, and a variety of clinicians.  The breadth and diversity of these clients needs have created a very heterogeneous computing environment.  As a result, there are many diverse standards and solutions deployed throughout the University and healthcare community.  Managing this diversity to ensure interoperability and harmonious coexistence is an ongoing challenge.  Preferred solutions must be carefully chosen from campus provided systems, custom built solutions, and third party solutions.  While the IT Manager is not expected to be an expert with all our systems, he/she must ensure the robustness of the individual components and the system as a whole.

Statistical Data

The School of Pharmacy is anticipated to have an operating budget of $6-10 million.  The target for enrolment is ~ 120 students per year reaching a steady state of ~ 450-480 students in the program.  A target of 100 has been set for graduate student enrolment.  Over the first 3-5 years, faculty and staff will be hired with steady state values projected to be 30 faculty members and 20 staff.

Specific Accountabilities

The specific accountabilities of this position will evolve over time, however these specific accountabilities will include: 


Working Conditions

Working conditions are similar to any typical IT employee.  The majority of time will be spent managing employees, managing clients, researching software and hardware, meeting with vendors, working at computers and peripherals located at client desks, in server rooms, or in telecom closets.  Due to our organizations size, the IT Manager can occasionally expect to handle heavy servers and equipment.  Working outside of normal hours might be occasionally required to deal with emergencies, maintenance, or upgrades.