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Student Relations Officer

Date: December, 2012
Reports to (Job Title): Executive Officer
Jobs Reporting (Job Titles): None
Location: Waterloo


35 hr/wk

Primary Purpose

The Student Relations Officer is responsible for improving the level and intensity of engagement of undergraduate engineering students. The Student Relations Officer must balance the needs of the students with the vision of the Faculty, ensuring that the dean’s strategic vision for student engagement is implemented. 

Key Accountabilities:

1.Student engagement, including but not limited to:



2.Crisis management, including but not limited to:



3.Financial administration, including but not limited to:



4.Student orientation, including but not limited to:




5.Strategic advice and support, including but not limited to:


Position Requirements


University undergraduate degree required.


The Student Relations Officer is the primary staff position focused on student engagement in the Faculty of Engineering. Applicants must have experience working with diverse student groups in an academic setting. Demonstrated experience mentoring and providing guidance to student leaders is essential. Proven crisis management experience and familiarity with campus resources and polices related to health and safety, and ethical behaviour required. 

Must demonstrate sound judgement, tact and diplomacy and demonstrate a proven ability to deal with confidential and sensitive issues. Must have outstanding verbal and written communication skills. Must be confident, organized and an accomplished problem-solver. Demonstrated ability to make independent decisions required.


MS Word Excel PowerPoint Other
Intermediate Basic Basic Intermediate experience with Microsoft Office programs. Basic experience with web content management software.  Current first aid certification required.

Nature and Scope

Interpersonal Skills:

Within the Faculty of Engineering, communicates with students, staff and faculty to deal with, influence and motivate. Communicates with senior administration of the Faculty, including the dean and associate deans to promote, justify and settle highly sensitive matters.

Outside of the Faculty, communicates with various student service units and senior administration to promote, justify and settle highly sensitive matters, including, but not limited to, the Provost’s Office, the Safety Office, the Student Success Office, Counselling Services, Co-operative Education and Career Action, and the Registrar’s Office.

This position also communicates on behalf of the dean and student body to deal with, influence and motivate various external organizations including, but not limited to, media, national and provincial-level engineering organizations, and other engineering schools.

Level of Responsibility:

This position has specialized work with minimal supervision and provides guidance to others, and also includes responsibility for oversight of casual or temporary staff, including student co-op positions, student leadership volunteer positions and Engineering Society permanent staff members.

Decision-Making Authority:

Physical and Sensory Demands:

Minimal demands typical of an administrative position within an office environment.

Working Environment:

Travel:  Occasional travel required.

Working Hours:  Regular working hours, frequent evening/weekend work required.

Risks  – physical and psychological :

Physical risks

Psychological risks