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Project Manager

Date: July 2016
Reports to (Job Title): Senior Manager
Jobs Reporting (Job Titles): None
Department: Survey Research Centre

Location:

Main Campus

Grade:

USG 8
28 hr/wk


Primary Purpose

The Project Manager is accountable to the SRC Senior Manager for the successful implementation of all assigned web, telephone, mail, and face-to-face surveys in terms of carrying out the day-to-day project responsibilities, and fostering and maintaining client relationships.  Responsibilities may also include managing the SRC call centre and/or development, implementation and evaluation of the Centre’s marketing strategies. This position is dependent on project funding. There is a qualified candidate currently in the role.

Key Accountabilities:

1.  Project Management, including but not limited to the following

 

2.  Marketing and Communication, including but not limited to:

 

3.  Call Centre Management, including but not limited to the following

 

4.  Supervision and Evaluation of Call Centre Staff, including but not limited to the following

 

5.  General Accountabilities, including but not limited to:

Position Requirements

Education:

Experience:

Technical:

MS Word Excel PowerPoint Other
Intermediate Intermediate powerpoint
  • Intermediate skills with When-to-Work scheduling software, and Voxco CATI and CAWI software
  • Knowledge of statistical analysis programs such as SPSS or SAS, or database programs such as Microsoft Access an asset

Nature and Scope

Interpersonal Skills:

Internal contacts

 

External contacts

Level of Responsibility:

The job has defined specialized or routine tasks and has direct supervision of others.

The job includes responsibility for oversight of casual or temporary staff

Decision-Making Authority:

Makes decisions on timelines and staffing resources to meet stated objectives

Independent hiring decisions with regard to telephone interviewing staff

Physical and Sensory Demands:

Minimal demands typical of an administrative position within an office environment

Working Environment:

Travel - Occasional travel may be required

Working Hours - Regular working hours, some evening/weekend work required

 

Physical risks

Psychological risks