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Project Manager

Date: December 1, 2013
Reports to (Job Title): Senior Manager
Jobs Reporting (Job Titles): None
Location: Main Campus


35 hr/wk

Primary Purpose

The Project Manager is accountable to the SRC Senior Manager for the successful implementation of all assigned web, telephone, mail, and face-to-face surveys in terms of carrying out the day-to-day project responsibilities, and fostering and maintaining client relationships.  Responsibilities also include managing the SRC call centre. This position is dependent on project funding.

Key Accountabilities:

1.  Project Management, including but not limited to the following


2.  Call Centre Management, including but not limited to the following



3.  Supervision and Evaluation of Call Centre Staff, including but not limited to the following


4.  General Accountabilities, including but not limited to:

Position Requirements






MS Word Excel PowerPoint Other
Intermediate Intermediate Intermediate SPSS or SAS, or database Programs such as Microsoft Access and asset.

Nature and Scope

Interpersonal Skills:

Internal contacts


External contacts

Present, discuss information and problems with Voxco software support staff.

Level of Responsibility:

Decision-Making Authority:

Physical and Sensory Demands:

Working Environment:

Travel:  Occasional travel may be required.

Working Hours:  Regular working hours, some evening/weekend work required.

Risks  – physical and psychological:

Physical risks

Psychological risks

Some stress caused by deadline pressures as projects go into fieldwork phase