Date: | January 12, 2016 |
Reports to (Job Title): | Circulation Services Supervisor: Patron Accounts (Dana Porter) #1768 |
Jobs Reporting (Job Titles): | None |
Department: | Library |
Location: |
Dana Porter Library |
Grade: |
USG 3 |
Circulation desk clerks are responsible for providing outstanding customer service at the circulation desks. These positions may also assume direct student staff during absences of regular supervisors.
1. | Provides outstanding customer service at the circulation desk using a wide variety of technologies
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2. | Provides mentoring support to incoming student staff
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3. | Supports the Circulation Supervisor, Patron Accounts, by assisting with special projects, such as
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High school graduate or equivalent education and experience.
Must have proven excellent communication and interpersonal skills; demonstrated commitment to outstanding customer service; be a proven self-starter; demonstrated ability to think critically in order to resolve problems quickly and accurately; demonstrated ability to quickly learn new technologies; experience in library operations; knowledge of an online circulation system.
Position #5333 is scheduled for 8 months per year at 10 hours per week
Position #5334 is scheduled for 10 months per year at 16 hours per week
MS Word | Excel | PowerPoint | Other |
Basic | Basic | Not required | Demonstrated ability to quickly learn new technologies |
Internally, communicates with staff in the library to: refer patrons; expand on training; provide service at the desk. Externally, communicates with patrons to provide services and respond to problems, and with campus contacts such as Plant Operations and Campus Police to report problems.
Ability to work in a team, adhering to established detailed processes, accountable for ensuring student/casual staff perform routine work when acting as a supervisor. Also accountable for projects that may be of a specialized nature.
Responsible for problem-solving daily issues. Works with supervisor and others to solve more complex problems.
Minimal demands typical of a position operating within an office environment.
Minimal exposure to disagreeable conditions typical of a position with responsibility for a time-sensitive activity.