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Information Technology Manager

Department: Mechanical and Mechatronics Engineering Effective Date:

December 2006

Grade: USG11/12 Reports to: Laboratory Director

General Accountability

The IT Manager is responsible for the strategic planning and development of information technology systems and services for all users within the Department of Mechanical and Mechatronics Engineering. The user base primarily consists of students, staff, and faculty whose activities include teaching, research, and administration. The systems and services deployed must exist harmoniously with other systems on campus. The IT Manager supervises the department’s IT Specialists and is responsible for directing their daily activities. This position reports to the Laboratory Director of Mechanical and Mechatronics Engineering.

Nature and Scope

The IT manger is expected to provide technical expertise and leadership not only to the IT Specialists, but to the entire department. While the IT manager is primarily responsible to the Department, he/she must also work with other departments on campus including the Faculty of Engineering’s and the campus’s central IT departments. He/she is expected to participate in several IT committees and projects outside our department.

The IT Manager is responsible for ensuring that IT support is appropriately delivered to all within the department. The Department of Mechanical and Mechatronics Engineering administers two undergraduate engineering programs, Mechanical Engineering and Mechatronics Engineering, as well as a graduate studies program in Mechanical and Mechatronics Engineering. The IT support required by these clients ranges from delivering Limited User Account workstations for users to providing specialized consulting services for leading edge researchers.

The IT field and our department are continuously evolving and changing to keep pace with technology and institutional requirements. As a result, the nature and scope of this position must evolve in step with these changes. The IT Manager is expected to lead changes to our IT deployments and be flexibly responsive to the changing needs of the department’s teaching, research and administrative requirements.

The clients within the department that require IT support include undergraduate and graduate students, faculty, and technical and administrative support staff. The breadth and diversity of these clients needs have created a very heterogeneous computing environment. As a result, there are many diverse standards and solutions deployed throughout the University. Managing this diversity to ensure interoperability and harmonious coexistence is an ongoing challenge. Preferred solutions must be carefully chosen from campus provided systems, custom built solutions, and third party solutions. While the IT manager is not expected to be an expert with all our systems, he/she must ensure the robustness of the individual components and the system as a whole.

Statistical Data

The Department of Mechanical and Mechatronics Engineering currently has 45 faculty, 24 staff, 860 undergraduates, and 190 graduate students. There are approximately 500 computers in the department.

Specific Accountabilities

The specific accountabilities of this position will evolve over time. The principal current specifics include:

Working Conditions

Working conditions are similar to any typical IT employee. The majority of time will be spent working at computers and peripherals located at desks, in server rooms, or in telecom closets. Due to our organizations small size, the IT Manager can occasionally expect to handle heavy servers and equipment. Working outside of normal hours might be occasionally required to deal with emergencies, maintenance, or upgrades.