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Technical Support Specialist

Date: April 1,2016
Reports to (Job Title): Administrative Officer
Jobs Reporting (Job Titles): None
Department: Kinesiology


Main Campus


35 hr/wk

Primary Purpose

The Technical Support Specialist will report to the Administrative Officer and work closely with the Technology Manager.  In cooperation with the Technology Manager, the Technological Support Specialist will provide technical support to faculty and instructors for enhancing the undergraduate and graduate teaching experience, and to provide technical assistance to the department in support of administrative, research and outreach programs


Working in conjunction with the Technology Manager, the incumbent will provide technical support to Kinesiology faculty and instructors to enhance the experiential learning and laboratory experiences at the University of Waterloo.  The Technical Support Specialist facilitates the development, use, training and maintenance of hardware and software technology used in teaching labs within the Department of Kinesiology.  The Technical Support Specialist will also provide support for the Technology Manager for meeting technical needs for research labs and administrative staff.  The incumbent will participate in ongoing department activities, maintain a professional attitude, and demonstrate initiative and flexibility in all interactions.

This position requires excellent problem-solving and organizational skills with capability as a self-directed organizer and communicator.  Instructors, TA’s and faculty can seek timely assistance to address any challenges in ongoing laboratories requiring an ability to be highly adaptable and responsive,  The position also requires expertise with technologies used to measure human movement and physiology.  In addition to providing technical support to the Department’s graduate and undergraduate courses, the incumbent will be required to provide support for learning experiences hosted for programs outside of the Faculty of Applied Health Sciences including, but not limited to, colleges, professional schools, and high schools within the broader discussion.

Organizational Relationships

Significant internal and external relationships for this position include:
Administrative Officer
Technology Manager
Department Chair
Lecturers and Senior demonstrators within Kinesiology
Faculty and students within Kinesiology
Information Technology staff

Statistical Data

Kinesiology is the largest of the three departments within the Faculty of Applied Health Sciences.  Kinesiology has an enrollment of approximately 1100 undergraduate students, 110 graduate students, 15 full-time staff members and 26 full-time faculty.  These statistics do not include sessional instructors and staff members who teach undergraduate courses.  In addition there are post-doctoral fellows, staff, and visitors who are supported by the various research grants and contracts held by faculty members



Key Accountabilities:


Support of teaching: Responsible for providing technical support for undergraduate and graduate laboratories (including but not limited to):

  • Provide technical support for teaching laboratories including assistance with configuration/setup and troubleshooting
  • Conduct regular testing and calibration (as needed) of hardware including data collection systems and measurement/testing equipment used in teaching labs
  • Provide formal training to faculty, staff and teaching assistants on the use and care of teaching equipment
  • And facilitate the development of standard operating procedures for laboratory experiences
  • Provide “first contact” for teaching staff/TAs for equipment/software problems
  • Maintain/update commercial software packages for teaching labs
  • Maintain teaching lab equipment inventory and software library
  • Assist with development and modifying in-house software
  • Provide advice/background research on hardware and/or software selections for teaching labs
  • Assist instructors and/or faculty members in the development of new teaching lab experiences
  • Assist with the development of lab manuals and associated documents for use of laboratory technology


Support of research labs (including but not limited to):

  • Work with Technology Manager and/or manufacturers to facilitate equipment repairs
  • Assist with the maintenance and safe operation of the laboratories
  • Assist with regular safety inspections in accordance with UW safety regulations
  • Under the direction of the Administrative Officer, develop and enforce SOPs to ensure researcher and participant safety in research programs and settings
  • Coordinate physical laboratory layouts to enhance teaching, research and outreach activities
  • Develop and maintain a web-based system to book shared research infrastructure
  • Provide training programs and facilitate regular training sessions for undergraduate and/or graduate use of shared research infrastructure
  • Assist with modifications/coding for in-house software
  • Facilitate the development/modification of databases for shared research initiatives


Additional support for Kinesiology Department activities (including but not limited to):

  • Provide technical support for outreach programs (including KIN Lab days, lab demonstrations for March Open House, conference and seminar programs)
  • Manage ordering of equipment and computers (hardware and software) for research, teaching and administrative needs
  • Updating and monitoring relevant safety procedures with teaching and dry research labs
  • Provide support and advising on product selection for hardware and software systems for research and teaching
  • Provide support for database development for shared teaching, research and/or administrative purposes
  • Work with AHS Information Systems & Technology team to ensure hardware compatibility (i.e. wireless technologies) with networks, appropriate updating of teaching and research software
  • Participate in professional development and training opportunities to enhance his/her understanding of all areas of the Kinesiology program at the University of Waterloo
  • Provide recommendations for keeping teaching and research laboratories current with emerging technologies in equipment, techniques and teaching tools
  • Be an active member of the undergraduate teaching team, providing support to other members and courses as required
  • Participate in Kinesiology Department and University-wide committees and other tasks as assigned by the Administrative Officer


Position Requirements


 A minimum of M.Sc. in Kinesiology, Biomedical Engineering or equivalent is required with proven technical skills in the area of Kinesiology.


Excellent understanding of technology used to assess human movement and physiology.  Excellent knowledge of UW undergraduate and graduate programs in Kinesiology.
Experience modifying source code for data acquisition and/or analysis software of biophysical data (such as Labview).  Experience with wireless and wearable data acquisition technologies.  Experience with database development and management.  An understanding of the experiential learning conducted within the Department of Kinesiology would be an asset


MS Word Excel PowerPoint Other
Excellent Excellent Excellent Access, Labview

Nature and Scope

Interpersonal Skills:

Excellent interpersonal skills both verbal and written.  The ability to provide clear and concise instructions and guidance and to lead by example, while encouraging learning and research in a safe and ethical manner.  Ability to work independently and cooperatively as part of a larger team of teaching, research and technical support staff.  This position will require effective interaction and communication with a wide range of audiences including undergraduate and graduate students, faculty and staff members, researchers and equipment suppliers.

Level of Responsibility:

Must be able to provide excellent leadership and direction to a variety of clients with a wide range of experience and skills.  The incumbent will need to enforce safe teaching and research practices and facilitate cooperative use of teaching and research technologies at all times.

Decision-Making Authority:

Good decision making ability to facilitate and promote the goals and objectives of the Department of Kinesiology and its programs.  The incumbent will work with the guidance of the Administrative Officer and the Technology Manager.

Physical and Sensory Demands:

Work demand may be irregular in nature with unavoidable interruptions and some tight timelines.  The position may require extended periods of standing or bench work.

Working Environment:

The position will spend most of their time in research and teaching labs throughout campus.