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Manager, Residence Life

Department: Housing and Residences Effective Date: August, 2014

USG 10

35 hr/wk

Reports to: Director, Student Development & Residences Life

General Accountability

The Manager, Residence Life is accountable to the Director, Student Development and Residence Life for strategic development and direct implementation and management of the Residence Life program within uWaterloo Housing and Residences. This includes supervising the Residence Life Co-ordinators and Co-ordinator, Residence Life Administration, overseeing the entire Residence Life Management team, implementing all programs and services directly impacting student life, implementing and managing student conduct and crisis intervention and overseeing the hiring and training programs for student staff.

Nature and Scope

Also reporting to the Director, Student Development and Residence Life are the Manager, Living-Learning and the Manager, Desk Services.


The Manager, Residence Life works collaboratively with the Residence Life Management Team on issues that affect Student Development and Residence Life. These include, but are not limited to, strategic direction, marketing strategies, departmental policies and procedures, staff development, information systems, and evaluation of existing programs and services.


Reporting to the Manager, Residence Life is the Co-ordinator, Residence Life Administration and 5 Residence Life Co-ordinators (full-time contractual), who supervise 7-10 paraprofessional Community Co-ordinators and 180 residence Dons and student staff (i.e. Community Advisors, Programmers).


The Manager oversees an integrated implementation of services and programs related to student development to over 12,000 residence students annually. Students living in residence vary greatly in terms of age, maturity and student type. Housing and Residences provides accommodation for first year undergraduate students, senior undergraduate students, exchange and international students, graduate students and families. The diverse clientele necessitates a clear and thoughtful approach to maximize service and learning opportunities to all groups. The goal is to create an intentional Residence Life program that fosters student learning and engagement in opportunities that support academic success and learning outside the classroom. As such, the Manager must be knowledgeable about current and prospective students, as well as apply student development theory for the purpose of building a residence community that is based on mutual respect and the ability to educate. Partnerships with all Faculties, the Student Success Office, the Graduate Studies Office, Counselling Services, Police Services and Health Services, among others, are crucial to successfully providing education, support and resources to students.


Residence Life must ensure the overall well-being of all students by proactively creating supports and mentors through a residence life system of paraprofessionals and Dons. The Manager is also responsible for the enforcement of residence policy, discipline and crisis intervention, including managing a system of 24-hour, 7-days­ a-week on-call and emergency response in all residence areas. The development of an integrated student educational program through these different areas of responsibility is a significant component of this position.

Statistical Data

The department of Housing and Residences is an ancillary operation which must maintain its fiscal viability by remaining competitive and effectively marketing its services. The Manager, Residence Life is responsible for an expense budget of approximately $1.5 million broken down as follows:


Salaries and Benefits $784,000
Community and RLC Funds $550,000
Programming (Orientation, Training, Leadership and Development) $100,000
Residence Life Administration $60,000

Specific Accountabilities




Graduate degree or equivalent experience in a student development related field preferred.





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Physical and Sensory Demands


This managerial role in an office setting involves minimal physical demands and moderate sensory effort resulting in slight fatigue, strain, or risk of injury.

Working Conditions

Minimal exposure to conditions typical of a position exposed to stress and pressure associated with management­ level responsibilities. Individual must be able to manage concurrent assignments and prioritize workload in order to meet deadlines. Periods of irregular/high volume will require some evening and weekend work (e.g. student staff training) as well as the responsibility to manage and be accessible by phone and/or on-site if necessary to Residence Life Co-ordinator team for on-call emergency response.