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Director of Housing USG 16/17

Date: March, 2012
Reports to (Job Title): Associate Provost, Students
Jobs Reporting (Job Titles): Director, Organizational Services; Director, Student Developent and Residence Life; Director, Admissions and Marketing
Location: Main Campus

Primary Purpose

The Director of Housing is accountable to the Associate Provost, Students to strategically lead the development, management, administration, operation, rationalization, assessment and viability of all uW housing services, facilities, features, amenities and programs.  The position has accountability for providing an integrated student service which impacts student learning and success.

Key Accountabilities:

1.Strategic Direction – Provides leadership and coordination for a comprehensive long-term strategy for all matters relating to student accommodation.  This includes all on-campus residence accommodation (factoring in FUAC accommodation), privately owned and developed accommodation, and 3rd party agreements/opportunities, and also includes development of an integrated service delivery models that brings together all aspects of student success (academic and non-academic learning).

2.Business Management – Ensure the development and implementation of marketing strategies, service innovations and business plans which optimize occupancy, revenue streams and operational efficiencies.  Ensuring provision of a leading-edge technical environment is also required.

3.Operations Management – Develop and maintain a coordinated, integrated and high performing service delivery within the Department, particularly ensuring constant evaluation and redevelopment of practices to maximize contribution to the student experience

4.Fiscal Management -   Due to the ancillary nature of the Department, he/she must ensure appropriate financial accounting, purchasing and stewardship of assets.

5.External Relations – Develop and leverage relationships with all levels of government ( City, Region, province, etc), other university housing operations (and related student services)

6.Facility Development and Management – Must oversee the conception, development, implementation, management and maintenance of facilities and equipment.

7.People Management – Overall managerial responsibilities including hiring, staff performance, salary administration, promotions, reclassifications, and disciplinary issues.  He/she needs to exercise skill in managing people and provide them with a productive environment and career opportunities.  Effective recruitment, selection, procedures and standards, monitoring of performance and focusing on staff efforts on University goals is necessary. 

Position Requirements


Completion of a Bachelor’s degree (or equivalent experience), Master’s degree in a related field beneficial.


Progressive management experience in a student-focussed environment with a background highlighted by student development expertise and strategic human resource management.   Competencies will include strategic thinking and integration of services, change management, interpersonal, organizational and communication skills.

Awareness of various technical communication methods, web related communication tools and operational as well as strategic knowledge of information systems



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Nature and Scope

Interpersonal Skills:

Internally, this position interacts regularly with senior administrators in all academic support departments, including Registrar’s Office, IST, Student Success Office, CECS, Health Services, Campus Police, Counselling, Athletics, Food Services, Human Resources, etc. 

Externally, this position interacts with officials in local municipalities, Region of Waterloo, and provincial agencies, as well as other Ontario Universities/Colleges, local community leaders and the local housing and development community.

The CHO is responsible for developing and maintaining strategic working relationships in all these areas in order to fulfill the primary purpose of the position.

Level of Responsibility:

This position is responsible and accountable for the development and execution of all housing related strategy, operations and evolution related to the uW community.  This includes on and off-campus residential developments for all stakeholders.

Decision-Making Authority:

This position has final decision-making authority for all items outlined above.

Physical and Sensory Demands:

Minimal demands typical of a senior position operating within an office environment.

Working Environment:

 Exposed to stress and pressure associated with senior level responsibilities. Involves moderate psychological risk resulting from unavoidable exposure to hazardous, disagreeable or uncomfortable environmental conditions. There may be unusual hours or schedules, multiple and/or tight deadlines beyond one's control, and constant interruptions (e.g. phone calls, e-mails and unplanned but urgent support requests, varying student volumes at different times of year).