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Co-ordinator, Parent and Family Experience


Student Success Office

Effective Date: December, 2011


35 hr/wk

Reports to: Manager, First-Year Experience

General Accountability

The Co-ordinator: Parent and Family Experience is accountable to the Manager, First-Year Experience for the co-ordination and implementation of a comprehensive and intentional family transition program for the primary support network of first-year Waterloo students.  Identifying that students have a variety of supporters, this position will be responsible for developing, coordinating, and delivering programs to these supporters to assist the year long process of student transition to the University of Waterloo. The Co-ordinator: Parent and Family Experience will function primarily in the areas of adult education, staff development, programming, event management, and administrative capacities

Nature and Scope

Also reporting to the Manager, First-Year Experience are: 2 full-time Co-ordinators: First-Year Experience, 1 Co-ordinator: Parent and Family Experience and 1 contract First-Year Experience Co-ordinator.

As part of the Student Success Office, the First-Year Experience Team develops and delivers comprehensive and intentional new-student transition programs with the goal of enhancing student success for all new students. The University of Waterloo welcomes approximately 7500 new students each year. New students at the university vary greatly in terms of age, maturity, student type and time of entry. The diverse clientele necessitates an integrated, strategic and student-centered approach to creating a meaningful, engaging and fulfilling first year transition and experience for all students.  The Co-ordinator: Parent and Family Experience must have an in-depth understanding of University of Waterloo first-year experience and creatively design programs and/or services to enhance the transition of a first-year student’s support network.

The Co-ordinator Parent and Family Experience will be responsible for providing an expansive program for the supporters of new Waterloo students during each academic term.  This includes developing and/or participating in on campus programs such as Student Life 101, in addition to a comprehensive online resource centre for this diverse population.  The Co-ordinator will be responsible for clearly communicating with parents and family members and preparing them with the knowledge, resources and tools necessary to successful support their University of Waterloo student.  The Co-ordinator will be responsible for planning, facilitating and evaluating large scale campus events with students, parents and their families.  

The Co-ordinator, Parent and Family Experience works collaboratively with the First-Year Experience Team and the broader Student Success Office on issues that affect first-year student transition. These include but are not limited to research relating to first-year student transition, factors that contribute to student success and best practices at other institutions, developing and delivering intentional and engaging programs for parents and families, as well as student staff and volunteer recruitment, training, and development. The Co-ordinator will need to successfully hire and supervise student leaders annually with varying levels of involvement including training, evaluation, performance management, recognition and on-going feedback.  Collaboration with campus partners is essential in order to provide support, resources and pertinent information to the first-year student’s support network.  Key campus partners include but are not limited to: Counselling Services, Office for Persons with Disabilities, Health Services, Registrar’s Office, Graduate Studies Office, Housing and Residences, the Federation of Students and all Faculties and affiliated University Colleges.

The Co-ordinator will need to take initiative, be creative and flexible, possess the ability to work closely with and lead others. This position requires clear analytical thinking, excellent interpersonal skills and the ability to communicate to a diverse audience through various mediums.

Statistical Data

Operating budget of the First-Year Experience is approximately $55,000 broken down as follows:

Student Salaries and Compensation: $20,000

Program Expenses: $35,000

Specific Accountabilities

Working Conditions

Much of the time is spent sitting in a comfortable position with frequent opportunity to move about. Located in a comfortable indoor area. There is a frequent need to give close attention to various stimuli such as written material and information given verbally to co-workers. The work is varied.  There are deadline pressures, while at the same time there is a demand for thoroughness and accuracy. Evening and weekend work is required.