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Senior Immigration Specialist

Date: August, 2015
Reports to (Job Title): Manager, Visa & Immigration Support
Jobs Reporting (Job Titles): None
Department: Secretariat & General Counsel


Main Campus


USG 11
35 hr/wk

Primary Purpose

The Senior Immigration Specialist is the Subject Matter Expert on Immigration as it relates to the University community, overseeing compliance with the University’s responsibilities under the Immigration and Refugee Protection Act (the Act) and its Regulations (the Regulations). The Specialist is the key operational advisor, providing the first response to departmental/area leaders (Associate Deans, Chairs/Directors and Administrative Officers) and Administrative Support Staff on faculty, staff and student matters (work–related and Post-Graduates) related to immigration issues to ensure effective delivery of centralized strategic programs and services of the Visa & Immigration Support office.  This position also provides the operational lead on the day-to-day management and contributing to the administrative development of the centralized strategic programs and services and providing expert advice and support in alignment with University policy and practices on immigration.

Key Accountabilities:

1.  Administrative Leadership

Acting as the Senior Subject Matter Expert, providing direction and management to the University community on all aspects of immigration:




2.  Compliance

Ensuring compliance under the Immigration and Refugee Protection Act (the Act) and its Regulations (the Regulations)






 3.  Strategic Liaison




4.  Financial Accountability

Position Requirements


University degree; must have professional designation as a Certified Immigration Consultant in good standing under Immigration Consultants of Canada Regulatory Council (ICCRC).


5+ years of progressive management experience in the area of immigration support for both employer and employees, including expertise with the Temporary Foreign Worker Program, extensive experience in advising client groups on all possible aspects of immigration to Canada, fielding immigration complaints and investigating breaches.


Competencies include a demonstrated ability to serve as a knowledgeable resource to leaders within a large complex organization; outstanding interpersonal relationship building skills; superior written and spoken communication skills and a proven ability to handle sensitive and confidential information and deliver advice to all levels within the University community.


MS Word Excel PowerPoint Other
Advanced Intermediate Intermediate

Adobe Acrobat Professional: Advanced.

-HRMS systems:


- Quest:


-Waterloo Content Management System:


Nature and Scope

Interpersonal Skills:

This position interacts regularly with senior managers in all academic departments and other academic support services across the University.  This position is also a key contact for staff within the University.


The Specialist is responsible for developing and maintaining strategic working relationships with all these areas in order to fulfill the primary purpose of the position.


The incumbent will have lead responsibility for developing recommendations to settle sometimes highly sensitive, confidential immigration matters at the University.

Level of Responsibility:

This position is responsible and accountable for the routine and non–routine, complex execution of all immigration-related inquiries and implementation support related to any foreign nationals visiting and/or hired by the University of Waterloo.


The Specialist represents the University externally as its named RCIC representative on all matters of immigration.


Problem Solving:

The Specialist must have extensive knowledge of the Immigration & Refugee Protection Act and its Regulations, and the interplay between it and other legislation (i.e. Employment Standards Act). The incumbent must use understandable legal and institutional context when advising, so as to direct and provide the most relevant guidance. The incumbent will review and interpret other legislation that may relate to the advice sought. The incumbent must use tact, judgment, and diplomacy in formulating responses to requests for advice, reviews and audits. The incumbent must be able to apply principles to factual situations and understand and appreciate diverse points of view about complex and often inter-related issues. The incumbent exercises discretionary authority to provide advice and solutions to queries and problems raised by members of the University community often with little lead time.

Decision-Making Authority:

This position has decision-making authority for all items outlined above.


The Specialist is expected to be self-directed in responding to requests, complaints, breaches, and questions. The incumbent makes recommendations to the Provost’s Office regarding internal procedures surrounding the TFWP and has discretionary authority to respond to complaints, immigration breaches, and TFWP related questions at the University.

Physical and Sensory Demands:

Minimal demands typical of a management position operating within an office environment.

Working Environment:

Minimal exposure to disagreeable conditions typical of a supervisory position.


Exposed to stress and pressure associated with confidential leadership responsibilities.


There may be multiple and/or tight deadlines beyond one's control, and constant interruptions (e.g. phone calls, e-mails and unplanned but urgent support requests, varying volume).