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Library Associate, Service Desk & Collection Maintenance

Date: January 20,2015
Reports to (Job Title): Architecture Librarian
Jobs Reporting (Job Titles): Co-op(s), student workers
Department: Library - Dana Porr Lilbrary Information Services & Resources

Location:

Musagetes Architecture Library, Cambridge

Grade:

USG 6
35 hr/wk


Primary Purpose

The Library Associate, Service Desk & Collection Maintenance is responsible for managing all activities related to the service desk, circulation services and collection maintenance in the Musagetes Architecture Library in Cambridge.   The incumbent works closely with parallel services offered at other campus Libraries

Key Accountabilities:

1.  As a member of the Musagetes Architecture Library staff, the Library Associate, Service Desk & Collection Maintenance is an effective, collaborative, supportive team member by:

 

2.  Day-to-day management of the Service Desk and circulation services at the Musagetes Architecture Library by:

 

 

3.  Maintenance of the financial activities related to the facilities and service provision:

 

 

4.  Maintenance of the physical collection through the implementation of collections maintenance, materials preservation, and security function activities, including:

 

 

5.  As the supervisor for service desk staff:

 

 

6.  Performing specified backup duties for the Library Associate, Information Services & Resources, responsible for  Geospatial Services & Communications, as needed, including

Position Requirements

Education:

Undergraduate degree or equivalent in education/experience.

Experience:

 

 

 

 

Special requirements or conditions:

Technical:

MS Word Excel PowerPoint Other
word excel powerpoint other

Nature and Scope

Interpersonal Skills:

Excellent interpersonal, organizational and communication skills with a commitment to high-quality customer service are required. An ability to work independently and in a team environment is essential. The position communicates with all other Musagetes staff, and will have significant communication with others sharing the same responsibilities in the main campus Libraries and affiliated libraries of the University of Waterloo. The position communicates with School of Architecture faculty, administration, students, and the public. 

Level of Responsibility:

The position is responsible for the management of service desk staff members, day to day operating, budget monitoring, the monitoring and refining of circulation processes and procedures in consultation with main campus library and participates in decision making within the Musagetes Library.

Decision-Making Authority:

Responsible for the smooth operations of the service desk and the customer service provided by the desk staff.  Responsible for collection maintenance operations.

Physical and Sensory Demands:

This position requires attention to detail, and the ability to work with multiple daily distractions and interruptions. It also involves the lifting and carrying of books.

Working Environment:

The position is primarily office based.  Exposure to disagreeable conditions typical of a public-facing supervisory position such as upset patrons or staff complaints is minimal.