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Applied Health Sciences Student Success Officer

Date: October, 2012
Reports to (Job Title): Associate Dean, Undergraduate Studies Applied Health Sciences
Jobs Reporting (Job Titles): None
Department: Dean's Office Applied Health Sciences


Main Campus


35 hr/wk

Primary Purpose

To enhance undergraduate students’ experiential learning opportunities through development, implementation and reporting of related (at risk) student success initiatives within the faculty.

Key Accountabilities:

This position exists within the Student Success Office for the Faculty of Applied Health Sciences (SSO – AHS) and is accountable to the Associate Dean, Undergraduate Studies for the development, implementation and reporting of the Faculty of Applied Health Sciences success initiatives.  These initiatives include but are not limited to:


1.  Student Success – undertakes Faculty level activities relating to Undergraduate student success and experience initiatives. This position advises transfer students (from internal and external sources), international students and applied health science non-degree/post –degree status. 


Service to Students:

Student Success Initiatives

Student Advising


2. Applied Health Sciences Administrative and Leadership Roles - The incumbent acts as a faculty liaison (relating to undergraduate curriculum and program delivery) between all departments/schools and programs within Applied Health Sciences.



Committee representation



3. Experiential Learning: Directs student experiential learning including scholarship and student awards, international exchange opportunities and co-op student requirements

Scholarships and Student Awards

International Students and Applied Health Sciences Exchange Programs




4. Support to the Associate Dean: Undergraduate Studies

Position Requirements


Bachelor’s degree or higher in related field or equivalent education and experience. Several years’ experiences working in an academic environment within student services preferred.


Must possess and maintain in-depth and current knowledge of AHS undergraduate curriculum and academic requirements for all programs within the faculty including AHS admissions regulations and practices as well as joint degrees, internal and external transfers, post-degree, transfer credits and international students.  Further, requires in-depth knowledge of the university administrative and academic environment along with policies and procedures with respect to undergraduate programs, regulations, practices for students.

Demonstrated problem-solving and analytical skills are required to deal with inquiries from distressed and academically struggling students. Candidate must possess excellent problem solving abilities and good judgment.

Must display excellent time management skills and demonstrated ability to meet competing deadlines in an organized manner. Demonstrated ability to work independently and as a team member, in a fast-paced environment.

Exceptional mentorship, communication (oral and written), and interpersonal skills are essential.




Working knowledge of relevant word-processing, spreadsheet software as well as experience with web page development and maintenance.

Knowledge and experience with Waterloo Inquiry and self-service in PeopleSoft Campus Solutions (Quest). Intermediate experience with Share point and web content management system. Occasional evening and weekend work is a requirement for this position.


MS Word Excel PowerPoint Other
word excel powerpoint other

Nature and Scope

Interpersonal Skills:

The Applied Health Sciences Student Success Officer works as a team member in the Student Services and Success working group of Applied Health Sciences. This individual will manage Faculty activities relating to Undergraduate (at-risk) student success and experience initiatives

Contact with others: Deal with, influence or motivate employee(s) or groups(s) of people (usually internal).


Interpersonal Contacts:

External Contacts

Level of Responsibility:

No Direct Supervision of others – Job has specialized work with minimal supervision and provides guidance to others.

Decision-Making Authority:

Physical and Sensory Demands:

Working Environment:

Travel: None


Working Hours: Regular working hours; occasional early evening hours required for meeting with students or organizing/attending events


Physical risks: Minimal risk of students reacting negatively to decisions

Psychological risks: Emotional costs of dealing with at risk students