| Department: |
Information Systems and Technology |
Effective Date: |
May 14, 2004 |
| Grade: |
USG 7 |
Reports to: |
Manager of Hardware Support |
General Accountability
The Hardware Maintenance Specialist works with and assists other IST hardware staff to provide services in the area of PC workstations, printers and accessories to the University community.
Nature and Scope
The person provides the following services:
- perform fault diagnosis and repairs on all supported IBM or Apple compatible personal computers and laptops
- perform fault diagnosis, repairs and/or adjustments on all supported laser printers
- attend training courses seminars as required to gain technical expertise on new devices
- consult with HSG customers as required to explain fault diagnosis, cost of repair, possible alternatives.
- working in a repair shop environment which sometimes involves heavy lifting
- some situations require close observance of safety procedures
- perform warranty certified repairs for one or more companies (IBM, Apple, Hewlett Packard, Lexmark) that the hardware Group is authorized to repair
- diagnosis and assist in repairs of Servers (Dell, IBM, etc.)
- maintain timely and accurate records of work performed for accounting and management control purposes.
- responsible for the UPSs in the Main Computer Room. This requires some electrical knowledge.
- take computer based training or attend courses at outside companies to gain technical expertise or satisfy any warranty requirements for new equipment.
Statistical Data
Specific Accountabilities
- ability to integrate hardware theory, operating system and application knowledge to diagnose and resolve problems with the computers
- strong aptitude for repairing common failures of printers (ie. HP, Lexmark laser and inkjet printers)
- coordinating, assigning, tracking and resolving client initiated problem reports.
- maintain accurate records of repairs
- expert knowledge of computer hardware including desktop and network servers.
- excellent knowledge of network connectivity, integration and protocols.
- excellent knowledge of the supported workstations and other equipment supported by IST.
- understanding of computer hardware, its basic components and their capabilities and limitations
- in-depth knowledge of the supported desktop computing environment (i.e. Windows ) and issues related to the trouble shooting, and configuration of these environments.
- proficient knowledge of Unix/linux computer systems
- developing a base of known problem solving techniques and solutions
- good working knowledge of serial and parallel interface standards
Working Conditions
