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Manager, Lending Services


December1, 2105

Reports to (Job Title): Head, Circulation Services
Jobs Reporting (Job Titles):

Circulation Services Supervisor: Patron Accounts (Dana Porter) #1768

Lending Supervisor: Circulation Desk Training #1115

Lending Supervisor: Environment and Website #1516

Circulation Desk Coordinator (Davis) #2057

Library Clerk: Payroll #2440
Department: Library


Davis Centre Library


35 hr/wk

Primary Purpose

The Manager, Lending Services is accountable to the Head, Circulation Services  for operations associated with most public service aspects of the Circulation Services department and for participating in the management of the department. Circulation Services operates at two sites, Davis and Dana Porter Libraries, and is responsible for three broad areas of activity: lending services, collections maintenance, and resource sharing and reserves

Key Accountabilities:

1.  As one of three departmental managers who work with the Head, the incumbent shares responsibility for:




2.  leadership in developing, revising, and administering policies and procedures relating to public services, which includes responsibility for:




3.  tracking two budgets to ensure they remain on budget. In this capacity they also work closely with other department managers and with the Financial Administrator of the Library.  This accountability includes:




4.  leadership, expertise, and support to staff working in the Lending area, which includes direct reports as well as indirect reports, contract, student and casual staff.  Through a collegial management style that fosters open communication, the incumbent:





Special Assignments:


There are some roles related to the management of the department that may be individually assigned, and that may rotate among the Circulation Services managers as needed.  An example of a special assignment includes checking of attendance.

Position Requirements


Undergraduate degree or equivalent in education/experience.


Demonstrated experience in leading and managing staff and in addressing challenges and opportunities associated with a rapidly changing academic environment.  A commitment to innovation, creativity, and excellence is essential.  Proven excellent communication skills with the ability to foster positive working relationships & build partnerships.  Proven ability to work effectively in a service oriented environment, which values collaboration and collegiality.  The incumbent must also have strong organizational and problem solving skills, with proven ability to manage and prioritize multiple projects. 


Assets are: a good understanding of and experience with the policies and practices associated with circulation services and the TRELLIS circulation system; experience applying best practices in training methods; and experience developing and administering budgets.


Moderate lifting and carrying of library materials is required.  On occasion, the incumbent may be required to respond to issues that arise during an evening or weekend.


MS Word Excel PowerPoint Other
Intermediate Intermediate Nor required other

Nature and Scope

Interpersonal Skills:

Internally, communicates with staff in the department to influence and motivate, and with other library departments to collaborate and reach agreement on implementation plans. 

Externally, works with other libraries on campus and within TUG to present and discuss information and resolve problems.  Works with other campus departments and vendors to obtain and clarify information.

Level of Responsibility:

Manages the lending services functions, which includes responsibility for ensuring library buildings are appropriately staffed on evenings and weekends and that service desks are also appropriately staffed. Has both direct and indirect reports.

Decision-Making Authority:

Responsible for setting direction within the lending services areas, in consultation with others, and for the successful chairing of departmental committees and implementation of projects.  In the absence of the department Head, the incumbent is one of the three managers expected to represent the department on time-sensitive issues.

Physical and Sensory Demands:

Minimal demands typical of a supervisory position operating within an office environment.

Working Environment:

Minimal exposure to disagreeable conditions typical of a supervisory position with responsibility for a time-sensitive activity.