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Manager International News and the Dispensary

Date: July 16, 2014
Reports to (Job Title): Director Commercial Operations
Jobs Reporting (Job Titles): None
Department: Federation of Students


Main Campus


35 hr/wk

Primary Purpose

Responsible for management of two retail locations International News (Waterloo Campus- 24 hour operation) and the Dispensary (Kitchener Campus) with annual sales exceeding $1 million.

Key Accountabilities:

1.  Working with the Director of Commercial Operations, setting the nature and scope of these operations




2.  Responsible for all aspects of personnel management to include the hiring, training, evaluation, and discipline of all part-time staff.



3.  Responsible for determining the various product lines for these operations and negotiating with suppliers for the provision of these goods.




4.  Resource Management:



5.  Regularly (at least once per term) meet with the School of Pharmacy to ensure product lines, capital asset purchases and hours of operation are communicated and approved according to the memorandum of understanding.




6.  The Manager International News and the Dispensary, will ensure that appropriate promotion is undertaken for both of these operations

Position Requirements


Completion of a Bachelor’s degree in a related field. Completion of Safe Food Handling Required.


3-5 years Retail Management with 2 years at a Store management level.  Multi-unit retail management an asset.    Competencies will include outstanding customer service skills, excellent organization skills, attention to detail, and strong administrative abilities.  Must have excellent interpersonal, leadership  and communication skills.


MS Word Excel PowerPoint Other
Basic Good Not Required Not Required

Nature and Scope

Interpersonal Skills:

Internally, communicates with all full-time staff to ensure operations are supported effectively through Accounting, IT, Marketing and senior management.  Externally, has contacts with International News senior management and works with and negotiates with suppliers to ensure optimal service and pricing.  Works internally with all part-time staff to ensure appropriate leadership and motivation of staff.

Level of Responsibility:

The position is responsible and accountable for the overall results of the two operations.

Decision-Making Authority:

Responsible and accountable for establishing the priorities for the operations and addressing the changes to strategic plans by consulting directly with the Director of Commercial Operations as appropriate.

Physical and Sensory Demands:

Typical physical demands of an office position.  Some occasional lifting of inventory/product required.

Working Environment:

Dynamic work environment working within a student managed organization.  One of the two operations is a 24 hour retail operation and is open for 11 of 12 months annually.  The other operation, the Dispensary, is located off of the main campus in Kitchener.