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Windows Systems Administrator

Department:

Mapping, Analysis & Design

Effective Date: March, 2008
Grade: USG 10/11 Reports to: Director of Mapping, Analysis & Design

General Accountability

The Windows Systems Administrator (WSA) is responsible for the development and deployment of all computing in Environmental Studies (ES) that is based on Microsoft operating systems for servers, clients, and Directory Services (i.e. Windows Active Directory). The WSA is accountable to the Director of Mapping, Analysis & Design (MAD). The WSA oversees and maintains wired and wireless data networking as well as integration of non-Windows system types into the ES computing environment. General tasks include the design, testing, deployment, programming and support for instructional, administrative and research computing. In addition, the WSA must develop and maintain documentation of all Windows and networking related services deployed in ES and provides general computer consulting within the Mapping, Analysis and Design (MAD) unit.

Nature and Scope

ES maintains a diverse computing environment for its faculty, staff and students. The WSA will be responsible for testing, deploying and maintaining all applications software in all Windows-based labs in MAD and will also be responsible for ensuring that ES computers and peripherals operate with a minimum of downtime. The duties include the testing, deployment and maintenance of new operating systems and related software. It also includes hardware configuration; managing printing infrastructure, oversight of user account management; network communications and security. 

 

The WSA must be conversant in computing related technologies such as PDA’s, telecommunications equipment, and other devices used for research and increasingly for administrative purposes.  The WSA is expected to keep pace with latest developments and technologies in all areas, but especially with respect to their major role.

 

The WSA must work closely with other MAD staff and staff of other campus IT units to deliver sustainable and secure IT services under the control of MAD.  The WSA must take the initiative in evaluating relevant new technologies and in working with MAD staff to exploit these opportunities.   The WSA must be familiar with, comply with, and promote the University’s policies related to information systems and technology

Statistical Data

The MAD unit is comprised of nine full-time support staff, one staff member on permanent secondment from IST (60%), one staff member on permanent secondment from CTE (60%), part-time student assistants and from time to time, co-op students.

 

The activities of the WSA affect a constituency that includes:

 

Number of computers supported:  300+

Number of undergraduate users: 1700+

Number of graduate users: 200+

Number of faculty, staff and visiting scholars: 150+

Specific Accountabilities

Maintain responsibility for all Windows installations managed by MAD

Provide broad technical expertise in planning and implementing migrations between versions of Microsoft Windows in instructional, administrative and research computing environments in ES

Creates applications for specific projects from start to finish using various programming languages. Develops and documents test procedures for completed projects to ensure that the desired outcome is being achieved

Provide regularly scheduled general computer consulting at the MAD Helpdesk

Develop and maintain instructional Web (IIS) services in conjunction with the GIS Specialist

Represent MAD and ES at appropriate committees within the Faculty and University

This position will require the incumbent to interact with faculty members, ES staff and/or IST staff.  In all cases, the incumbent should be a strong team player and relationship-builder, able to contribute while also supporting other people’s contributions

Working Conditions

The work environment is typically within private offices. Typical physical stresses are from repetitive strain injuries, resulting from years of typing, and vision problems, resulting from long hours before a screen. An exception to the typical environment is the occasional need to engage in light to medium lifting of computing equipment; typically workstation-class machines, network components, and mid-sized servers, the most awkward typically being large CRT monitors.

The position involves competing demands of short and long term projects and goals, the potential of interruptions when engaged in what would usually be concentrated work, and the possibility of mistakes causing damage to a large number of computing systems. Mobility is required in dealing with systems that can't be serviced via a network; typically this entails visits to client offices to deliver and pick up equipment. Staff may occasionally be required to work beyond normal business hours to resolve emergencies, or test and deploy changes in the production environment.