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Contest Secretary

Date: February, 2013
Reports to (Job Title): Business Manager, CEMB
Jobs Reporting (Job Titles): None
Location: Main Campus
Grade:

USG 5

35 hr/wk


Primary Purpose

The incumbent is responsible for administrative and customer support of CEMC contests, book orders: answering or directing questions, problem solving customer issues, record keeping, filling and shipping book orders and CEMC book inventory.

The incumbent will provide customer service in both English and French.

Key Accountabilities:

1.Customer service--CEMC contests

 

 

2.Customer service—CEMC book orders

 

3.Order office supplies and arrange for service/maintenance of photocopier, printers, and other office equipment.

 

 

4.Translate mathematical and other materials from English to French

 

 

5.Assistance to CEMC staff and faculty as required; for example:

Position Requirements

Education:

High School Diploma

Fluent in both English and French: speaking, reading, translation

Experience:

Excellent communication skills in English and French. Customer service and office administrative experience.  Proven experience-translating documents from English to French and French to English.  Attention to detail.

Technical:

MS Word Excel PowerPoint Other
Intermermediate Intermediate Intermediate

Intermediate experience web based order entry and customer data base systems

Intermediate experience in office procedures and processes

Intermediate experience with Microsoft Office suite especially, Word and Excel

Nature and Scope

Interpersonal Skills:

Internal:

Discuss issues/questions with other CEMC staff, faculty or supervisor

 

 

External:

Provide service to external customers based on their questions or other issues

Order and follow up with suppliers of office supplies, equipment, maintenance, document security

Occasional contact with graphics, housing, catering and other service department on campus

Level of Responsibility:

The job has specialized work with minimal supervision and provides information on CEMC activities to others. Tact, understanding and excellent awareness of CEMC policies and procedures are required when dealing with our many external customers.

Decision-Making Authority:

Physical and Sensory Demands:

Minimal demands typical of an administrative position within an office environment—some lifting required; assistance available as needed. Care must be taken when dealing with customers to fully understand their issues and questions.

Working Environment:

Travel:   None

Working Hours: Regular working hours

Risks  – physical and psychological:

Physical risks

Psychological risks

No significant risks; occasionally interactions with customers may be difficult