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University Employment Manager

Date: March, 2015
Reports to (Job Title):

Director, Student & Faculty Relations, Co-operative Education & Career Action

Jobs Reporting (Job Titles): uWaterloo Co-op Student Advisors
Department: Cooperative Education & Career Action


Waterloo Campus


USG 12
35 hr/wk

Primary Purpose

The University Employment Manager (UEM) leads, manages and coaches all student advisors for the uWaterloo team. The UEM is responsible for building productive relationships with employers and students at the University of Waterloo that lead to retention of jobs and increased job opportunities for creditable work terms and an overall positive work experience for students and employers.  The (UEM) ensures efficient and effective team work and consistency of process and service that is adaptable to the uWaterloo hiring process. The (UEM) is the primary face and liaison to the academic support units (ASU) which include all non-faculty units on campus (e.g. Office of the Vice President, Registrar, Secretariat, IST, Advancement, etc.). The role ensures that appropriate support is provided to the ASUs in all CECA interactions. The role encompasses an account management function with an emphasis on the co-op employment aspects of ASU relationships with CECA, and facilitates broader and more strategic relations with CECA and the delivery of more value-added support in terms of co-op employment strategies, internal consistency of policies and practices, and a senior single point-of-contact integrating liaison and employer relations, and facilitates agreed upon strategies and initiatives to support uWaterloo as a both a “virtual single” and model co-op employer.

Key Accountabilities:

Lead and manage direct reports and ensure the delivery of results in support of CECA mission, vision and guiding principles.



Provide leadership to the organization



Be the primary “face” and liaison to each Academic Support Unit (ASU)



Develop and manage a uWaterloo employment strategy



Ensure co-op success within uWaterloo

Position Requirements


University undergraduate degree




MS Word – Average, Excel – Average, PowerPoint- Average, Other


MS Word Excel PowerPoint Other
word excel powerpoint other

Nature and Scope

Interpersonal Skills:

The (UEM) is politically astute and able to interact with variety of management types, diverse individuals and different levels of seniority within the ASU and across uWaterloo.   A team player whose leadership motivates colleagues and subordinates. The (UEM) has a friendly, confident personality and strong relationship management ability.   The (UEM) uses task and time/priority management skills and to balance a fluctuating and heavy work flow from multiple ASU accounts.

Level of Responsibility:

This role provides direct supervision of others. The (UEM) performs specialized work and provides guidance to others (e.g. on the hiring strategy or regarding managing account plans within the ASU’s).  The (UEM) is responsible for managing accounts or relationships with all ASU’s across campus.  The (UEM) provides support and coaching (e.g. to the Faculty Relations Manager and others in Student and Faculty Relations, and to their clients within their ASU accounts).  



Financial Accountability

The (UEM) has signing authority to a pre-set limit to execute account plans, including meeting-related expenses.  



Problem Solving

The (UEM) solves problems relating to the ongoing management of their direct reports – including recruitment, employee absence, managing performance and dealing with performance challenges, etc.  The (UEM), with methods and strategies to optimize co-op hiring in line with ASU needs, guiding ASU's toward greater consistency of practice in hiring and student supervision, balancing the employment needs of multiple ASUs with the strategic and operational goals of CECA, and escalating upstream as conflicts emerge between individual ASU plans and those of uWaterloo executive management. 



Internal and External Contact



The (UEM)  obtains, clarifies and discusses information with co-workers including Career Advisors, Account Co-ordinators, and Managers of the Operations team to support employers and students, with Faculty Relations Managers to attain updates on faculty programs and with the Assistant Director, Planning & Financial Management to discuss information on metrics, targets, reports and budgets.  The (UEM)  obtains, clarifies and discusses information with co-workers including the Faculty Relations Managers, Career Advisors, Account Co-ordinators, Co-op Student Experience Manager, and Managers of the Operations team to support employers and students, with Account Managers in peer and coaching relationships, and to facilitate external lead transfer; exchanges information with student advisement personal to facilitate proper student support as well as training of ASU supervisors in co-op best practices, and discusses information with the Operations team to ensure appropriate support and success of ASU’s throughout the core employment process. 



This role may exchange information with external research consultants and professional associations, and universities to develop partnerships, best practices. 

Decision-Making Authority:

The (UEM) makes people decisions relating to recruitment and performance, and business decisions relating to resource allocation, job development focus, student support, budget management, priority management, and time management.  The (UEM)  makes decisions on behalf of CECA in the areas of co-op employment planning within ASU, policy and practice as it relates to student work experience, and special ASU accommodations to enhance relationships with CECA. 

Physical and Sensory Demands:

This role requires exertion of physical or sensory effort resulting in slight fatigue, strain or risk of injury.

Working Environment:

This role deals with challenging and stressful people situations including managing team and individual performance, managing people through change, and resolving student or employer complaints.  It involves moderate psychological risk resulting from unavoidable exposure to hazardous, disagreeable or uncomfortable environmental conditions.  The role involves unusual hours or schedules, irregular and/or high volumes and multiple and/or tight deadlines beyond one's control (e.g. multiple clients across different ASU’s, requests for information and support from multiple accounts) and constant interruptions (e.g. phone, e-mail, requests for support, and unplanned issues that arise during the day).