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Circulation Supervisor

Date: July, 2012
Reports to (Job Title): Liaison Librarian - Optometry, Manager, Witer Learning Resource Centre
Jobs Reporting (Job Titles): Library Clerk, Casual Staff (4-5)
Location: Optometry


35 hr/wk

Primary Purpose

Responsible for managing all activities related to circulation services within the WLRC.

Key Accountabilities:

1.Responsible for day to day management of circulation activities


2.Responsible for the intake and processing of reserves and e-reserves



3.Responsible for implementation of  collection maintenance activities



4.Responsible for Staffing of Circulation desk and staff support



5.Responsible for library casual staff, supplies and facilities budget



6.Provides Information Services  



7.Building access and security support

Position Requirements


Completion of post-secondary education or equivalent library and supervisory experience.


3 years of progressive library experience with a proven track record of achievement and success within academic library. Experience circulation, interlibrary loan, course reserves, collection maintenance and some basic knowledge of cataloguing. Competencies will include strategic thinking, people management, interpersonal, organizational and communication skills.


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Nature and Scope

Interpersonal Skills:

Excellent interpersonal, organizational and communication skills with a commitment to high-quality customer service are required. An ability to work independently and in a team environment is essential. Internally, the position communicates with all other WLRC staff, School of Optometry faculty, administration and clinical staff, students and the public.  Externally, this position will have significant communication with others sharing the same responsibilities amongst the main, branch and affiliated libraries of the University of Waterloo.

Level of Responsibility:

The position is responsible for the management of 5-6 staff members, day to day operating, budget monitoring, the development of new circulation processes and procedures and participates in decision making within the WLRC.

Decision-Making Authority:

Responsible for the smooth operations of the circulation desk and the customer service provided by the circulation desk staff.

Physical and Sensory Demands:

This position works requires attention detail and the ability to work with multiple daily distractions and interruptions. It also involves the lifting and carrying of books and lab equipment.

Working Environment:

The position is primarily office based.  Exposure to disagreeable conditions typical of a public-facing supervisory position such as upset patrons or staff complaints is minimal.