Department: |
University of Waterloo Theatre Centre - (UWTC)
|
Effective Date: |
April 2006
|
Grade: |
USG 10
|
Reports to: |
Associate Provost, Human Resources and Student Services |
General Accountability
The incumbent is accountable to the Associate Provost, Human Resources and Student Services and is charged with the efficient and effective management and operation of the UW Theatre Centre and the Humanities Theatre. This position encompasses all the duties and responsibilities of a “Theatre Manager” and of a “Technical Director”.
Nature and Scope
- Organisational Relationships:
a) Other positions which report directly to the same supervisor
- Managers within the Student Services group and Human Resources
b) Positions which may also report directly to the incumbent
- Full time staff including: Front of House Manager
- Casual staff including: Technical supervisors, Technicians, House Managers, Ushers, Concession staff, House sitters, Box Office supervisors and Box Office attendants.
Description of general framework and environment:
The UW Theatre Centre is administered by the Director of Theatre Operations and falls within
the larger Student Services Group under the auspices of the Associate Provost, Human
Resources and Student Services. The UWTC operates the Humanities Theatre and Box Office
services for a diverse group of campus and off-campus clients. As the rental and staffing agent
for the venue, the UWTC serves both professional and amateur clients, providing the staffing,
equipment and expertise to execute each client=s event. At 721 seats, the Humanities Theatre
is the largest performing venue at UW and the second largest in the region. It yearly attracts
over 100 events and many thousands of patrons.
With a mandate to provide a high quality, accessible venue for UW events, from classes to
speakers, to films, to professional performers, to conferences, the UWTC funds its operations
on a “revenue neutral” basis through rentals beyond the UW community.
The DTO oversees all of the department operations with a focus on client relations, booking
and contracting, long term capital and financial planning, technical services and venue
maintenance. As a department of only two full time staff the DTO is assisted by the Front of House Manager in many areas of the operation. Both the DTO and the Front of House manager liaise internally with most other UW departments.
Statistical Data:
- The environment for the incumbent encompasses the following:
- A small vibrant department of 2 full time staff
- A fluid corps of 30 to 40 casual staff varying throughout the year
- Operating in a 721 seat facility with an evolving list of over 90 clients
- A client base comprised of university, local and national organizations
- at both amateur and professional levels
- Over 85 events in the venue in 2005, many with multiple occasions
- Over 58,000 patrons attending those 2005 events
- Annual expenses and revenues of over a quarter of a million dollars eac
Statistical Data
- The environment for the incumbent encompasses the following:
- A small vibrant department of 2 full time staffA fluid corps of 30 to 40 casual staff varying throughout the yearOperating in a 721 seat facility with an evolving list of over 90 clientsA client base comprised of university, local and national organizations
- at both amateur and professional levels
- Over 85 events in the venue in 2005, many with multiple occasionsOver 58,000 patrons attending those 2005 eventsAnnual expenses and revenues of over a quarter of a million dollars each
Specific Accountabilities
The Director of Theatre Operations will oversee or execute all aspects of UW Theatre Centre operations. The tasks attributable to a “Theatre Manager” are superscripted as 1 whereas those attributable to a “Technical Director” are superscripted as 2. Many areas, however, will overlap traditional position titles. Some specific accountabilities include but are not limited to:
a) Staff
- Hiring / firing, management and evaluation of full-time departmental staff. 1
- Hiring / firing, training, scheduling and management of all departmental casual technical staff. 2
- Determination of all casual pay rates and levels within the department. 1
b) Clients
- Initial client contact, scheduling, contracting and problem solving. 1
- Client cost estimating when requested 2
- Direction or execution of client care through provision of all client needs or wishes as they progress through their event process. 2
- New client development. 1
c) Departmental finance
- Responsible to UW for the financial performance of the department in a “revenue neutral” or “revenue positive” condition. 1
- Responsible for direction of department budgets as allotted by the University 1
- Determination of all theatre charge-out rates, including rental, labour and equipment. 1,2
- Oversight or execution of all department financial operations including sales, deposits, invoicing and payroll. 1
d) Physical Plant
- Provisioning and maintenance of venue “theatre technical systems” including lighting, sound, rigging, video and audio communications, projections, workshop and a variety of miscellaneous equipment. 2
- Near and long term planning of theatre building maintenance including funding for said activities and liaison with university Plant Operations and outside contractors when required to effect said maintenance. 1,2
- Provisioning and maintenance of venue “front of house systems” including box office ticketing system, office computing and software, concession systems and all furnishings. 1
- Programming, maintenance and upgrade of department-specific software. 1,2Ensure that all activities are carried out in a safe and efficient manner. 2
e) UW
- The DTO serves as the voice and face of the UW Theatre Centre to the Student Services Group, the UW community and beyond. 1
- Will initiate and oversee department policy with respect to all users in a fair and equitable manner. 1
- Will maintain ties with industry organizations and governing bodies. 1,2
Working Conditions