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eResources Access Manager

Date: January 8,2016
Reports to (Job Title): Head, Collection Development
Jobs Reporting (Job Titles): eResources Access Associate
Department: Library


Main Campus (Dana Porter Library)


35 hr/wk

Primary Purpose

The eResources Access Manager directs and manages effective and timely processes and workflows for access to the Library’s electronic information resources. He or she evaluates, enhances, and provides direction and leadership for the efficient and effective maintenance and management of Electronic Resources Management (ERM) systems, including SFX (an Open URL resolver), Textura (a locally developed ERM), and the OCUL Usage Rights database (OUR).

Key Accountabilities:


    As a member of the Collection Development Department, the eResources Access Manager acts as an effective, collaborative, supportive team leader by:

    • Working closely with members of the Department, Cataloguing, and key members of Library Technology and Facility Services (LTFS) and Digital Initiatives
    • Articulating automation strategies for the updating of knowledge bases and systems, including recommendations regarding vendors, and associated workflows to help the Library achieve efficiencies and streamline processes
    • Communicating effectively with publishers/vendors to enhance relationships, negotiate data retrieval and quality, advocating for usability and accessibility improvements, and troubleshoot, at times, very complex issues
    • Developing, recommending, and implementing improvements to workflows, as appropriate
    • Documenting workflows and providing training to Library staff as related to areas of expertise
    • Participating in Departmental reviews and leading working groups, as appropriate
    • Participating in library-wide projects as required by areas of responsibility, expertise, and interest
    • Actively participating in the committees as required by areas of responsibility and expertise


    As the position accountable for the management of the OpenURL resolver, which creates and maintains links to the Library’s electronic resources:

    • Oversees the OpenURL resolver maintenance processes, including target creation and updating:
    • Plans for the automation of target creation and deletion, in close collaboration with Digital Initiatives by:
      • Working closely with consortial partners and vendors to acquire necessary holdings data
      • Working closely with OpenURL resolver vendor to ensure system is maintained and up to date
    • Works in close collaboration with Collection Development Assessment Analyst and the Digital Initiatives department in the extraction and analysis of OpenURL resolver data and web analytics data
    • Participates in upgrades and testing for new versions of ERM systems and assessment tools
    • Works closely with consortial and vendor partners to acquire necessary holdings information including, but not limited to, KBART files (files that contain comma delimited information on library holdings) and other data


    As an eResources access manager, proactively researches and reviews workflows and processes related to the management and administration of electronic information resources, including eBooks and electronic serials, databases, and data products, by:

    • Actively overseeing, reviewing, and documenting electronic resources procurement and maintenance workflows
    • Ensuring proactive, ongoing communication of changes to electronic resources including, but not limited to platform changes, and entitlement changes
    • Ongoing evaluation of electronic resources to ensure that they meet accessibility requirements (e.g. AODA - the Accessibility for Ontarians with Disabilities Act)
    • Analysing and assessing electronic resources platforms, and recommending which one(s) the Library ought to invest in
    • Participating in systems testing as required


    As a critical vendor contact, maintains strong vendor relationships by:

    • Providing oversight for electronic resource related vendor accounts
    • Participating in vendor visits as appropriate
    • Coordinating remote and onsite vendor training for Library Staff


    As an electronic resources expert, stays informed by:

    • Maintaining awareness of projects and initiatives from key consortial partners such as the Tri-University Group (TUG), the Ontario Council of University Libraries (OCUL), and the Canadian Research Knowledge Network (CRKN)
    • Maintaining awareness of developments and advances with respect to accessibility and usability issues, best practices, and legislation-driven requirements (e.g. AODA)
    • Identifying and staying current on projects and initiatives undertaken by key industry bodies and groups, such as the North American Serials Interest Group (NASIG)


    As a supervisor:

    • Makes decisions on the hiring of his/her direct report(s), in consultation with the Head, Collection Development
    • Coaches, trains and develops employee(s) to assure growth and development of that (those) individual(s)
    • Conducts regular performance reviews with direct report(s), and ensures adherence to annual Performance Planning process


    In conjunction with the Acquisitions Manager, provides critical support to the Head, Collection Development by:

    • Reviewing licenses for electronic journals and eBooks, with a particular focus on access related provisions
    • Handling significant vendor relations with the primary eBook and electronic journal aggregator vendors
    • Handling complex investigations and analyses concerning matters related to consortial purchases of electronic resources
    • Suggesting electronic resources for inclusion in the Primo Central Index
    • Handling complex troubleshooting issues related to electronic resources
    • Acting as a key resource person within the Collection Development department

Position Requirements


Bachelor’s degree or equivalent in education/experience.


Proven ability to take initiative and manage multiple projects, priorities, deadlines, and develop/implement process improvements

Demonstrated experience and aptitude for investigating and troubleshooting technical and process related issues

Outstanding interpersonal skills and good judgement, with a demonstrated ability to maintain respectful, and constructive working relationships across multiple levels and diverse stakeholders

Comfort with ambiguity and proven ability to manage rapid change in a proactive manner

Proven ability to work independently, professionally, and collaboratively to manage and mitigate complex problems

Proven ability to clearly and positively communicate complex concepts; excellent oral and written communication skills

Demonstrated supervisory experience and mentoring abilities

Proven ability to work effectively in a service oriented environment

Proven understanding of electronic information resources landscape and associated issues




MS Word Excel PowerPoint Other
Intermediate Intermediate Beginner Acquisitions Module (advanced), ERM (intermediate)

Nature and Scope

Interpersonal Skills:

Internally, communicates with Library staff to present/describe/analyze information and to obtain decision/action on issues. Externally, communicates with vendors to present/describe information, obtain action on issues, and establish relationships

Level of Responsibility:

Responsible for ensuring the timely and effective management of electronic resources processes, including the day-to-day access trouble shooting, acquisition of data and other metrics, and creation of related documentation. Responsible and accountable for the overall results of electronic resources access troubleshooting. Works closely with other staff to develop and act on recommendations and implement decisions.

Decision-Making Authority:

Responsible for triggering review of electronic resources related processes. Responsible for addressing vendor performance issues, troubleshooting electronic resources access, and deciding when to escalate these issues to the Head, Collection Development. Works with department head and others to solve more complex problems.

Physical and Sensory Demands:

Minimal physical requirements. Exposure to conditions typical of a supervisory position in a fast-paced office environment, with frequent urgent demands.

Working Environment:

Exposure to conditions associated with urgent, time-sensitive activities, and troubleshooting.