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Senior Systems Administrator & Analyst

Date: October, 2015
Reports to (Job Title): Head, Digital Initiatives
Jobs Reporting (Job Titles): None
Department: Library


Main Campus


USG 11/12
35 hrs/wk

Primary Purpose

In an evolving, collaborative environment which is transforming itself with increasingly shorter frequencies, the Seniro Systems Administrator & Analyst is responsible for a complement of critical enterprise applications to the Library, campus, and TriUniversity Group (TUG) constituents. Major vendors make significant architectural changes that enhance or re-invent their products. In many areas, total transformations now happen in less than three years. The incumbent must develop and maintain expertise with emerging, current, and evolving technologies, products, and practices. He/She must understand and communicate how and where they can be applied to fulfill Library, University, and TUG responsibilities better or more cost-effectively.

The Senior Systems Administrator & Analyst is responsible for the systems administration, application management, configuration and support of Waterloo’s digital repository, digital scholarship and related services and application management, configuration and support of several TriUniversity Group (TUG) enterprise library systems and discovery environments. The incumbent serves as the Library’s senior systems analyst, and for providing general systems support in a team environment. The Library maintains a complex systems environment for the support of critical applications both for Library staff and the University’s user community (faculty, students, staff and the wider community). The incumbent is responsible for the reliability and effectiveness of key Library computing systems upon which staff and user services are provided along with the Library Systems Administrator, Library Technology & Facilities Services (LTFS). 


The incumbent serves as the technical manager and systems administrator for several TUG shared technology platforms and services used by ~300 library staff at the three member libraries, and currently 77,000 students, faculty and staff at the three institutions (University of Waterloo, University of Guelph, Wilfrid Laurier University). The incumbent works with Waterloo Information Systems & Technology (IST), who support these platforms at the hardware, operating system, and database levels.


Working closely with other Library staff across several departments, he/she designs, implements and advances the integration of digital repository platforms and services to support the local digital collections needs of the University of Waterloo Library.


To accomplish the position’s goals, he/she manages various relationships between the Library, TUG, IST and other University departments to ensure quality data, conformance to University information security and other University policies, as appropriate.

Key Accountabilities:


Provides leadership and technical management of University of Waterloo Library systems by (50%):


  • Serving as a senior systems analyst and expert consultant to Library staff, departments and groups, in the investigation, design, and implementation of projects involving either systems applications or the analysis of complex processes. The incumbent provides leadership, guidance and advice where appropriate.
  • Serving as systems administrator and senior developer for the Library’s growing digital repository infrastructure and scholarly communication services 
  • Serving on Library, TUG and campus project groups, as needed, to provide technical and database advice from the UW Library perspective. These projects typically include analyzing Library needs, understanding the functionality of Library and non-Library systems, liaising with IST developers, managing Library testing, and documenting the new process for implementation in the Library.
  • Leading projects and providing project management for assigned Library projects. Ensures proper problem identification, analysis, testing and implementation of the projects in collaboration with other Library and TUG staff members.
  • Demonstrating strong communications, analytical, and planning skills in order to provide appropriate problem solving and expert consultation services to Library departments and groups so they can match staff and user needs with available and appropriate technology.
  • Reviewing all technical design documents (i.e., reviews the scripts/models required to extract, transform, clean, and move data and metadata so that they can be loaded into the discovery and OpenURL citation linker systems)
  • Working closely with Library Systems Administrator, LTFS to ensure optimization of repositories’ storage, computing capacity, and toolsets
  • Working closely with other members of the Digital Initiatives department on projects and support tasks and tickets on behalf of the Library, University and TUG staff
  • Providing problem solving and expert consultation services to enable Library departments and groups to match staff and user needs with available and appropriate technology.
  • Participating in the planning, design, implementation and operation of computing systems programs and services.
  • Participating with other members of the Digital Initiatives Department in the development and provision of training and support programs for Library staff.
  • Serving as senior consultant to the Head, Digital Initiatives and Associate University Librarian, Research & Digital Discovery Services, contributing to the formulation of systems planning and strategic technical directions, and representing the Library on University of Waterloo computing and technology groups and projects as appropriate.


 Provides leadership and technical management of TUG systems by (50%):


  • Being accountable for the application management, tuning, support, and upgrades for the shared TUG systems: integrated library system, discovery system
  • Serving as a liaison with system vendors, IST, and the library computing staff of Wilfrid Laurier University and the University of Guelph, to ensure the effective operation, administration, and coordination of shared library systems in an environment that is highly-integrated and complex, and where collaboration is essential. This liaison role will continue to be critical for the effective delivery of services in an evolving, collaborative environment.
  • Serving as the application specialist for the critical business areas of TUG’s bibliographic databases (e.g., TUG TRELLIS  acquisitions, cataloguing and circulation, amongst others).  This role involves working with a wide spectrum of staff at the Library, IST and throughout TUG to serve as the primary resource for TUG’s bibliographic and inventory data.
  • Serving as the local technical expert at Waterloo for the Ontario Council of University Libraries (OCUL)-hosted OpenURL citation linker, including integration, application customization and data import and extract
  • Serving as a key member of the TUG TRELLIS Operations (TOMG) and Primo Groups and working closely with other members of those groups, IST enterprise system experts and UW and TUG Library managers providing expertise in the use and application of TUG’s current and future shared systems.
  • Designing and implementing the integration of library information systems with TUG enterprise systems and data extracts and transformations such as those coming from Registrar, Human Resources (HR) and other departments in order to serve TUG strategic and operational needs
  • Managing various relationships between the Library, TUG, IST and other University departments to ensure data quality, consistency and accuracy
  • Ensuring the effective operation and development of the computing infrastructure. This requires both a broad and sound understanding of Library and TUG processes, functionality, and computing standards (e.g. the MARC21, XML, Z39.50 and vendor-based RESTful APIs) and expertise in application configuration and administration. 
  • Supporting quality assurance activities via involvement in all aspects the TUG shared systems testing strategy which includes: the identification of test cases and plans, development of unit testing, user acceptance testing, threshold testing, and regression testing for all business areas 

Position Requirements


Bachelor degree in computer science, mathematics, engineering or related discipline







MS Word Excel PowerPoint Other
Intermediate Advanced Intermediate Intermediate to Advanced: Linux system administration, open source software and components, database applications, and above

Nature and Scope

Interpersonal Skills:

Internally, communicates with employees in all groups and departments throughout the University community and at all levels to gather ideas, envision, articulate, update and inform on projects s/he is leading or otherwise accountable for. Externally, communicates frequently with vendors and other staff in order to execute work.

Level of Responsibility:

The position is responsible and accountable for the projects and other work that s/he leads.  Expected to develop expertise in business intelligence and analytics specialization that will be shared within and beyond the University of Waterloo

Decision-Making Authority:

Physical and Sensory Demands:

Minimal exposure to disagreeable conditions typical of an office position.

Working Environment: