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Library Computer Systems Technician

Date: November, 2013
Reports to (Job Title): Head, Library Technology & Facilities Services
Jobs Reporting (Job Titles): None
Location: Main Campus
Grade:

USG 7

37.5 hr/wk


Primary Purpose

The Computer Systems Technician is primarily responsible for ensuring the Library’s production computing and technical infrastructure is configured, operated and maintained in an efficient and secure manner supporting the Library’s service goals related to administrative, academic and research activities for both library staff and its users.

Key Accountabilities:

1. General

 

2. Technical

 

3. Problem Solving

4. Communication and Human Relations

 

5. Organization

 

Position Requirements

Education:

Undergraduate degree or equivalent in education/experience.

Experience:

Must have proven excellent communication and interpersonal skills; proven self-starter; demonstrated commitment to high-quality customer service; supervisory experience with proven strong mentoring ability for Co-op student employees; ability to consult with and advise staff individually on routine or special use of  library supported computing hardware and software; proven aptitude with Microsoft Windows/MacOS operating systems, core software applications; analytical and problem-solving skills; proven ability to manage and prioritize tasks.

Experience with specific library operations/workflows and a familiarity with the Library’s hardware/software infrastructure is an asset.

Technical:

MS Word Excel PowerPoint Other

Office Automation Software

Working knowledge of the Library’s predominant applications

Operating System

Proficient at installing, configuring and trouble-shooting Windows and Macintosh operating systems

Network

Good knowledge of the campus network topology and the tools to monitor and administer the Library’s context

Trouble Shooting

Proven aptitude with configuration and compatibility issues related to computer hardware, OS and software utilities and applications

Nature and Scope

Interpersonal Skills:

Internally, communicates with departmental supervisors/managers and staff to investigate/advise on workstation related problems and issues; communicates with staff on issues related to system availability, updates and network problems.

Externally, works with campus central IT and hardware/software vendors to resolve problems as necessary.

Level of Responsibility:

Accountable for assisting staff with IT related hardware, OS and software issues and maintaining these systems for optimum performance and minimal downtime; advises manager on best practises, system updates and replacement schedules. Works with minimal supervision and has shared supervisory responsibilities for co-op students.

Decision-Making Authority:

Responsible for problem-solving daily issues; works with manager, library IT staff and other campus IT staff to solve more complex problems.

Physical and Sensory Demands:

Moderate demands typical of a support position working with computing hardware in an office environment.

Working Environment:

Minimal exposure to disagreeable conditions typical of a support position with responsibility for a time-sensitive activity.