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Lending Supervisor:  Environment and Website

Date: August 31, 2012
Reports to (Job Title): Manager, Circulation Services:  lending
Jobs Reporting (Job Titles): Weekend/Evening Supervisor and Technical Support (3 positions)
Location: Main Campus
Grade: USG 6

Primary Purpose

This library position is co-responsible for ensuring that fully-trained staff are in place for a variety of department functions, and is also responsible for the quality of the departmental web presence.


Key Accountabilities:

1.Coordinates daily activities and supervises staff in Lending



2.Ensures that the department roles in the security and environment of the libraries are fulfilled


3.Ensures timely, accurate and user-friendly delivery of department information to library patrons


4.Responsible for sharing in the provision of support for other Lending technology


5.Shares in the provision of circulation desk services


Position Requirements


Undergraduate degree or equivalent in education/experience.


Must have proven excellent communication and interpersonal skills; proven self-starter; demonstrated commitment to high-quality customer service; supervisory experience with proven strong mentoring ability; demonstrable understanding as a user of common web technologies; proven aptitude with software applications; analytical and problem-solving skills; proven ability to manage and prioritize tasks. 


Experience in library operations, particularly knowledge of circulation systems, is an asset.


Special Conditions:

Moderate lifting and carrying of library materials is required. 

Evening or weekend work may be required to cover an absence.




MS Word Excel PowerPoint Other
Basic Basic Not required Writing for the Web; Web Accessibility

Nature and Scope

Interpersonal Skills:

Internally, communicates with public services staff in the library to present/describe information.  Works with Library Systems and Facilities departments to obtain action on issues.  Works with Library Web Team to obtain and discuss information.

Externally, works with patrons to respond to problems and promote services, and with campus contacts such as Campus Police and Plant Operations, to present issues and discuss problems.

Level of Responsibility:

Accountable for ensuring staff perform specialized work. Works with minimal supervision and has direct reports.

Decision-Making Authority:

Responsible for problem-solving daily issues.  Works with manager and others to solve more complex problems. 

Physical and Sensory Demands:

Minimal demands typical of a supervisory position operating within an office environment.

Working Environment:

Minimal exposure to disagreeable conditions typical of a supervisory position with responsibility for a time-sensitive activity.