Skip to the content of the web site.


Date: April 1, 2016
Reports to (Job Title): Manager, Optical Services
Jobs Reporting (Job Titles): None
Department: School of Optometry and Vision Science


Main Campus - OPT


37.5 hr/wk

Primary Purpose

The incumbent reports to the Manager of Optical Services and is responsible for assisting in the operations of Optical Services at The University of Waterloo, School of Optometry and Vision Science. The incumbent requires a thorough knowledge of all aspects of ordering, fabrication and dispensing of prescribed ophthalmic appliances. The incumbent must hold and maintain a current optician license in Ontario.


Optical Services within the School of Optometry consists of two primary activities providing educational and clinical services; the Ophthalmic Optics Laboratory and the Optical Services Dispensary. Optical Services is one of several clinic areas within the School of Optometry & Vision Science that provide public patient services as a part of the undergraduate optometry program. The public clinic functions as a retail operation collecting fees for services and products. The School of Optometry Clinic delivers approximately 25,000 patient encounters per year.


The incumbent is responsible for all aspects of the dispensing of prescribed ophthalmic appliances related to the profession of opticians, for supervising interns (undergraduate optometry students) and assisting faculty and staff within the Optical Services area. These activities include, but are not limited to, the design, fitting, ordering, adjustment, verification, and repair of spectacles and other ophthalmic appliances.


The School of Optometry and Vision Science, housed within the Faculty of Science, is the only English speaking School of Optometry in Canada. The first two years of the Doctor of Optometry (OD) program is devoted mainly to course work in the basic health sciences, optics and visual sciences as well as general and ocular pathology. In the third and fourth years, emphasis shifts to clinical practices.

Key Accountabilities:


Optical Services Supervision and instruction:

  • Supervise and instruct within the Dispensary, third and fourth year Optometry students in all aspects of client care regarding the dispensing of spectacles (design, fit, pricing, ordering, fabrication, verification, adjustments and repair)
  • Provide beneficial evaluations for students upon completion of the OS rotation.


Administrative Duties:

  • Field all questions from clients, students, staff, faculty and ophthalmic suppliers on related subject matter both within the clinic and/or during external clinical programs
  • Organize and maintain the consignment frame inventory and assist all optical company representatives with stocking and removal of inventory frames
  • Prepare monthly vendor statements for accounts payable and submit to the Optical Services Manager
  • Provide and maintain a current inventory of sunglasses, uncut lenses, repair parts, ophthalmic frames, loan items and other items that may be required for the efficient operations of the Dispensary and/or the prescription laboratory
  • Oversee on-site fabrication of spectacles within the OS prescription laboratory including one hour service for




clients, research projects and special orders from time to time

  • Receive and ship all packages within the Dispensary


Classroom Instruction:

  • Substitute lecturer to teach relevant dispensing skills and concepts within the Ophthalmic Optics Laboratory in accordance with the curriculum
  • Provide backup supervision and evaluation for external dispensing sites

Position Requirements


Ontario Optician’s License.


5 years of optical experience, preferably within a teaching environment.

A thorough understanding of dispensing and optics


MS Word Excel PowerPoint Other
Basic Basic to Intermediate Basic to Intermediate Use of Electronic Medical Records System

Nature and Scope

Interpersonal Skills:

Within the School environment, the incumbent will be in constant interaction with students, clients, faculty, staff and suppliers. Confidentiality is essential and the incumbent must be able to perform all job tasks with tact and diplomacy.

Level of Responsibility:

The incumbent will perform assigned job duties with minimal supervision. They are responsible to ensure that all assigned tasks are completed on time and with a high level of accuracy.

Decision-Making Authority:

Must be able to make sound recommendations for clients and/or students pertaining to frame and/or lens choice.

Physical and Sensory Demands:

Demands similar to those in a retail working environment, standing for long periods of time. Can involve moderate lifting.

Working Environment:

The Optical Services Department of the main UW campus clinic currently operates Monday, Wednesday and Friday from 8:30am to 5:00pm, Tuesday and Thursday from 8:30am to 9:00pm. Employees are expected to accept their normal 37.5 hour weekly work assignment within these hours. The School of Optometry & Vision Science also operates a satellite clinic in the Health Science Campus in Kitchener. Additionally, the School of Optometry provides optometric services, including ophthalmic dispensing, to external sites within the KW region. Opticians may be assigned to these activities and locations.