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Parking Enforcement Officer

Date: September 20, 2016
Reports to (Job Title): Parking Manager
Jobs Reporting (Job Titles): None
Department: Parking Services

Location:

Main Campus - Commissary 152

Grade:

USG 4
40 hrs/wk


Primary Purpose

Key Accountabilities:

1. 
  • Identify vehicles in violation of university policy, checking with dispatchers using two-way radios or cell phones, when necessary to confirm identities or to determine whether vehicles need to be ticketed or towed
2. 
  • Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles

3.
  • Perform traffic control duties such as setting up barricades and temporary signs, placing bags on parking meters to limit their use, or directing traffic during major campus events

4. 
  • Provide information to the public regarding parking regulations and facilities, and directions to campus buildings and points of interest

5. 
  • Collection of money from all pay and display and parking meters for deposit

6. 
  • Daily refueling of all parking and shuttle vehicles

Position Requirements

Education:

A certificate of Graduation from an accredited Law and Security or Police Foundations Program from a Community College or equivalent.                                                                                                                                                            Must pass a criminal back ground check, possess a valid Driver’s Licence (driver’s abstract must be provided) and be First Aid and CPR certified.  A background check will be required.         

Experience:

One year experience in a parking related field is preferred.

Technical:

Proficient with computers and a computerized ticketing system.  Knowledge of AIMS (Automated Issuance Management System) would be an asset

Technical:

MS Word Excel PowerPoint Other
Basic Basic Not applicable

Computerized ticketing system

Nature and Scope

Interpersonal Skills:

Excellent conflict resolution and negotiation skills.  Ability to de-escalate volatile situations  

Level of Responsibility:

Training of new employees, collection of large amounts of cash daily, have the ability to influence compliant outcomes from customers.  Must be able to work independently or part if a team.

Decision-Making Authority:

Enforcement officer has limited discretion with respect to the rules and regulations.  Scenarios that are uncommon are often referred to a colleague, supervisor or officer to problem solve. 

Physical and Sensory Demands:

Must be physically fit.  Lifting to 50 lbs. (cash boxes), working in all weather conditions.  Must be willing to work shifts and weekends with some of them being mandatory i.e. Student Move-in Days, Convocation

Working Environment:

Walking and standing in parking lots for extended periods of time in all weather conditions on three rotating shifts. Radio contact with UW Police is available at all times.