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Director, Police Services

Date: January 19, 2016
Reports to (Job Title): University Secretary & General Counsel
Jobs Reporting (Job Titles): Staff Sergeant, Investigative Coordinator, Patrol Sergeants, Dispatchers, Administrative Staff and Patroll Officers
Department: Police Services


Main Campus


USG 15
35 hr/wk

Primary Purpose

Reporting to the University Secretary & General Counsel, the Director of Police Services is accountable for delivering police and security services for the University of Waterloo community.  Maintains an effective, symbiotic working relationship between UW Police and Waterloo Regional Police Services [WRPS].  The incumbent serves as a resource to the Emergency Control Group. He / she is also responsible for the management and oversight of the Student Shuttle program.    Also reporting to the University Secretary & General Counsel:  Safety Office, Conflict Management and Human Rights Office, Equity Office, University Records Manager, Privacy Officer and the Secretariat & Office of General Counsel (including responsibility for Board of Governors, Senate, legal affairs, risk management, and policy management).

Key Accountabilities:

1.  Strategic Planning and Goal development:




2.  Operations and Financial:




3.  Resource Management:




4.  Community Outreach and Support:


Position Requirements


Preference will be given to candidates that are eligible for special constable status under the Police Services Act.


The successful incumbent has excelled in progressively senior roles in security or law enforcement, including several years of demonstrated effectiveness as a leader in positions of significant responsibility, preferably in a large complex decentralized organization, or similarly complex environment


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Nature and Scope

Interpersonal Skills:

The incumbent needs to remain calm and in control throughout difficult and sensitive situations.  

Level of Responsibility:

Under legislative and legal requirements, the University and its Officers and Directors must exercise due diligence.  This position is responsible for provision of expert advice and compliance as it pertains to the security and safety of the entire campus including satellite campuses.

Decision-Making Authority:

Director is also expected to fulfill the role of incident commander, providing critical leadership, coordination and guidance directly to the President and Vice-President(s), Deans or other senior leaders as may also be required.

Physical and Sensory Demands:

Varied physical positions, occasional concentrated sensory use particularly during program development, resolving concerns and responding to incidents.

Working Environment:

Multiple demands made simultaneously for important decisions / actions; many actions could result in public criticism, confrontation or other unpleasant consequences.  There is frequent pressure to provide assistance and handle emergency situations and the possibility of risk to personal health and safety.   Incumbent remains on call outside regular working hours.