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Director, Information Technology

Date: April 23, 2015
Reports to (Job Title):

Associate Dean of Arts, Infrastructure and Technology

Jobs Reporting (Job Titles):

Administrative Coordinator

Information Technology Specialist (6)

Language Computing Consultant

Information Technology Support Specialist, Stratford Programmes
Department: Arts Computing Office (ACO)


Main Campus


USG 14
35 hr/wk

Primary Purpose

The Director, Information Technology is the senior information technology (IT) specialist in the Faculty of Arts and is accountable to the Associate Dean (Infrastructure and Technology) for strategic leadership in the provision of quality IT services, support, and training to the faculty, staff, and students of the Faculty of Arts. The Director is responsible for providing strategic leadership and coordination to meet the Faculty’s unique information technology needs. The incumbent has primary responsibility for providing technology support throughout the Faculty of Arts as well as the management of day-to-day technical operations in the department, and is expected to collaborate on campus-wide IT projects and assume a leadership role in key projects affecting the Faculty of Arts.

Key Accountabilities:

1.  Manage the Arts Computing Office and provide leadership to IT staff in the Faculty.



2.  Provide IT infrastructure, services, support, and training to the Faculty of Arts and affiliated groups.



3.  Provide technology leadership to the University that meets existing and anticipated needs and opportunities in the Faculty of Arts and throughout campus.

Position Requirements


University degree in a field related to the management of computing technology, or equivalent post-secondary education and related experience.


10-12 years of progressive experience within the field of information technology. Must have extensive direct supervisory experience, including mentoring and developing teams, and experience influencing senior level management and key stakeholders. Demonstrated leadership, strategic planning, negotiation, communication, interpersonal, analytics, and organization skills. Experience in broad-based technology management in an academic environment is a strong asset.


Expertise at the expert level in computer systems management, networking, and information security. In-depth proficiency in software development and workstation administration


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Nature and Scope

Interpersonal Skills:

Strong leadership and project management skills. Excellent verbal and written communication skills, including the ability to communicate technical concepts to a wide variety of technical and non-technical audiences. Demonstrated ability to influence, negotiate, and develop relationships at multiple levels and across a wide range of functions within the Faculty, across the University, and with external providers of goods and services.

Level of Responsibility:

Provides strategic direction for the development and implementation of technology for the Faculty of Arts. Responsible for the planning and implementation of IT infrastructure and systems to meet current and projected needs for the Faculty and related clients (e.g. South Western Ontario Data Centre, Affiliated and Federated Institutions of Waterloo). Provide general management and leadership to ACO staff, and coaching and mentorship to IT staff who work with the Arts Computing Office. Influence campus-wide decisions on the selection, implementation, and management of technology.

Decision-Making Authority:

Set technology standards and directions for the Faculty of Arts in consultation with peers and key stakeholders. Prepare plans and budgets for IT purchases for the Faculty. Delegate responsibility for technology purchases for the Faculty to the Administrative Coordinator, ACO

Physical and Sensory Demands:

Attention to detail and consideration of conflicting needs as required of senior management

Working Environment:

The Director normally works in an office environment on a computing workstation, but often spends time meeting with peers, clients, and key stakeholders throughout the university, including occasional off-site trips including the Stratford Campus. Work is normally carried out during UW business hours, with infrequent work on evenings, weekends, and holidays if emergencies or other conditions warrant.