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Assistant Manager, Cleaning Services

Date: February, 2015
Reports to (Job Title): Manager, Cleaning Services
Jobs Reporting (Job Titles): Residence Attendants
Location: Main Campus


35 hr/wk

Primary Purpose

The Assistant Manager, Cleaning Services is accountable to the Manager, Cleaning Services for leading and effectively supervising frontline Cleaning Services staff, external service providers, processes, and activities required to ensure accountabilities are met.  In addition, this position is responsible to provide operational coordination and monitoring of mid to large size Cleaning Services projects as assigned, and to have a leadership role in budget preparation and monitoring for Cleaning Services.

Key Accountabilities:

1.  Leadership – Responsible for providing excellent leadership to Cleaning Services staff and to assist the Manager with administrative leadership of the Cleaning Services operation.



2.  Supervision – Responsible for providing excellent supervision and support to the staff



3.  Fiscal Management – Cleaning Services



4.  Operations Management – Accountable for planning, developing, and co-ordinating processes to effectively manage cleaning services programs focusing on continuous improvement and supporting the Department’s goal of clean, comfortable residential communities that are conducive to student learning and engagement. This requires:




5.  Measurement and Evaluation – Responsible to collect and maintain Key Performance Indicators and other measures of performance that align with the strategic direction of the Cleaning Services unit



6.  Project Management – Accountable for managing the effective co-ordination of multiple regular and special projects that relate to the incumbent’s area of responsibility and the wider Cleaning Services team.

Organize the work of others and self to conduct research, compile statistics, develop reports, and communicate results.


Position Requirements


Completion of a post-secondary diploma or degree (or equivalent experience) required.





MS Word Excel PowerPoint Other


Nature and Scope

Interpersonal Skills:

Interpersonal Contacts:
Internally this position:


Externally, this position

Level of Responsibility:

This position is responsible and accountable for the overall provision of the suite style cleaning services. This includes the day to day management of all related internal and external resources (human and physical) and processes in order to fulfill this service requirement. In addition, this position provides operational leadership and support for mid to larger size Cleaning Services projects; and works with the Cleaning Services Manager on overall budget; measurement and evaluation; and process development.

This position provides overall leadership and direction to Cleaning Services frontline staff through effective supervision and coaching.


This position provides co-worker support to Cleaning Services Management Team and to colleagues on the Residence Facilities Management Team within the Department of Housing and Residences.

Decision-Making Authority:

This position has decision making authority for accountabilities related to the provision of cleaning services in the incumbent’s area. These types of decisions include: staffing decisions (recruitment, performance, development, and discipline), business process decisions relating to resource allocation – both internal and external human resources -, service standards, procedures, workload/priority management, and budget management.


This position is expected to make recommendations to the Manager, Cleaning Services about improved service and business process opportunities that will impact the overall cleaning service function for the Department of Housing and Residences.


In addition, this position has accountabilities for the development and coordination of the Cleaning Services budget, including providing the Manager, Cleaning Services with recommendations on effectiveness and efficiency opportunities.

Physical and Sensory Demands:

This managerial role in an office setting involves minimal physical demands and moderate sensory effort resulting in slight fatigue, strain, or risk of injury.

Working Environment:

This role is exposed to stress and pressure associated with managerial positions that are responsible for managing staff and accountability for full-time employees. The role involves minimal-moderate exposure to psychological risk resulting from unavoidable exposure to hazardous, disagreeable, or uncomfortable environmental conditions. There may be unusual hours or schedules, multiple and/or tight deadlines beyond one’s control and constant interruptions (i.e. phone calls, emails, and unplanned but urgent service requests) that are impacted by varying student volumes at different times of year, resulting from working within a student residential environment.