Date:	February, 2015
Reports to (Job Title):	Manager, Cleaning Services
Jobs Reporting (Job Titles):	Residence Attendants
Location:	Main Campus
Grade:	USG 8 35 hr/wk

Primary Purpose

The Assistant Manager, Cleaning Services is accountable to the Manager, Cleaning Services for leading and effectively supervising frontline Cleaning Services staff, external service providers, processes, and activities required to ensure accountabilities are met. In addition, this position is responsible to provide operational coordination and monitoring of mid to large size Cleaning Services projects as assigned, and to have a leadership role in budget preparation and monitoring for Cleaning Services.

Key Accountabilities:

1. Leadership – Responsible for providing excellent leadership to Cleaning Services staff and to assist the Manager with administrative leadership of the Cleaning Services operation.

Create and maintain positive working relationships by establishing a clear set of reasonable and mutually agreed upon expectations that align with the Department’s mission and the University’s strategic plan to help employees create clear paths to success.
Identify development opportunities in direct reports and create development plans that will enable employee growth and improved performance.
Provide leadership as a coach and mentor to frontline cleaning staff in the delivery of excellent service
Act as a key liaison with other leaders of Residence Facilities in the coordination of cross training and coaching initiatives

2. Supervision – Responsible for providing excellent supervision and support to the staff

Recruit (hiring processes, onboarding activities).
Measure and evaluate performance of direct reports through both formal performance appraisals and informal methods such as regular feedback and coaching.
Administer human resource policies and procedures as they relate to staff in the incumbent’s area i.e.) sick time, vacation, overtime, leaves of absence, safety/injuries, return to work initiatives
Lead the creation and delivery of staff training and development opportunities in co-ordination with the Supervisors of Cleaning Service
Ensure safety and wellness initiatives and procedures are effectively followed by all staff in the incumbent’s area, including the application of Workplace Hazardous Materials Information System (WHMIS) and Occupational Health and Safety Act (OHSA)

3. Fiscal Management – Cleaning Services

In coordination with the Manager, Cleaning Services, provide administrative coordination and monitoring of the overall Cleaning Services operating budget
Develop and manage the annual cleaning services operating budget for suite style services.
Follow university policies and procedures for effective procurement of supplies, equipment, and 3^rd party service provision.

4. Operations Management – Accountable for planning, developing, and co-ordinating processes to effectively manage cleaning services programs focusing on continuous improvement and supporting the Department’s goal of clean, comfortable residential communities that are conducive to student learning and engagement. This requires:

Collaborate with other areas of Residence Facilities and Housing to ensure effective delivery of services and problem resolution for optimal service achievement
Lead and implement cleaning standards and best practices in day to day cleaning
Establish consistent operating procedures and processes to ensure effective and efficient workflow
Plan and co-ordinate end of term processes working in collaboration with others for the turn-over of all residence bedrooms and community space within very tight timelines.

5. Measurement and Evaluation – Responsible to collect and maintain Key Performance Indicators and other measures of performance that align with the strategic direction of the Cleaning Services unit

Provide data, progress reports related to effectiveness and continuous improvement goal achievement.

6. Project Management – Accountable for managing the effective co-ordination of multiple regular and special projects that relate to the incumbent’s area of responsibility and the wider Cleaning Services team.

Organize the work of others and self to conduct research, compile statistics, develop reports, and communicate results.

Position Requirements

Education:

Completion of a post-secondary diploma or degree (or equivalent experience) required.

Experience:

Experience leading others is required.
Experience supervising staff is required
Experience co-ordinating multiple projects is required
Ability to negotiate, resolve conflicts, and solve problems effectively is required.
Experience working in a student environment is considered an asset
Experience monitoring budgets is an asset
Experience making evidence-based decisions considered an asset.
Competencies will include, people management, resource allocation, interpersonal, organizational and communication skills

Technical:

Working knowledge of or ability to interpret occupational health and safety regulations is required.
Proficient computing skills, specifically with Microsoft Office applications and financial reporting related software required
Ability to use web related and mobile communication tools required
Progressive experience with materials and methods involved in the cleaning of multi-unit residential buildings is required
Working knowledge of the roles all building-related trades play within a facility management operation is considered an asset
Operational knowledge of information systems preferred

Technical:

MS Word	Excel	PowerPoint	Other

Nature and Scope

Interpersonal Skills:

Interpersonal Contacts:
Internally this position:

interacts regularly with Managers, supervisors, and frontline staff in Residence Facilities, along with other Managers and staff in the Department of Housing and Residences.
provides direction and support to Cleaning Service staff
collaborates occasionally with colleagues in Human Resources, Occupational Health, the Safety Office, and the larger university community

Externally, this position

interacts regularly with 3^rd party service providers (contract cleaning/service companies),
interacts occasionally with supply and equipment providers

Level of Responsibility:

This position is responsible and accountable for the overall provision of the suite style cleaning services. This includes the day to day management of all related internal and external resources (human and physical) and processes in order to fulfill this service requirement. In addition, this position provides operational leadership and support for mid to larger size Cleaning Services projects; and works with the Cleaning Services Manager on overall budget; measurement and evaluation; and process development.

This position provides overall leadership and direction to Cleaning Services frontline staff through effective supervision and coaching.

This position provides co-worker support to Cleaning Services Management Team and to colleagues on the Residence Facilities Management Team within the Department of Housing and Residences.

Decision-Making Authority:

This position has decision making authority for accountabilities related to the provision of cleaning services in the incumbent’s area. These types of decisions include: staffing decisions (recruitment, performance, development, and discipline), business process decisions relating to resource allocation – both internal and external human resources -, service standards, procedures, workload/priority management, and budget management.

This position is expected to make recommendations to the Manager, Cleaning Services about improved service and business process opportunities that will impact the overall cleaning service function for the Department of Housing and Residences.

In addition, this position has accountabilities for the development and coordination of the Cleaning Services budget, including providing the Manager, Cleaning Services with recommendations on effectiveness and efficiency opportunities.

Physical and Sensory Demands:

This managerial role in an office setting involves minimal physical demands and moderate sensory effort resulting in slight fatigue, strain, or risk of injury.

Working Environment:

This role is exposed to stress and pressure associated with managerial positions that are responsible for managing staff and accountability for full-time employees. The role involves minimal-moderate exposure to psychological risk resulting from unavoidable exposure to hazardous, disagreeable, or uncomfortable environmental conditions. There may be unusual hours or schedules, multiple and/or tight deadlines beyond one’s control and constant interruptions (i.e. phone calls, emails, and unplanned but urgent service requests) that are impacted by varying student volumes at different times of year, resulting from working within a student residential environment.