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Lending Supervisor:  Circulation Desk Training

Date: August 31, 2012
Reports to (Job Title): Manager, Circulation Services:  Lending
Jobs Reporting (Job Titles):

Weekend Supervisor and Technical Support

Evening Supervisor and Technical Support

Weekend Supervisor

Evening Supervisor

Location: Main Campus
Grade:

USG 6

35 hr/wk


Primary Purpose

This library position has primary responsibility for ensuring that highly-trained staff are in place as needed for the circulation and micro desks.

Key Accountabilities:

1.Coordinates daily activities and supervises staff in Lending

 

 

2.This position is the supervisor of all casual desk staff, with the support of other Lending supervisors, Evening and Weekend and Weekend/Evening Supervisors, and the Desk Co-ordinator (Davis).  In this role, they are responsible for ensuring that highly-trained casual staff are in place at the circulation and micro desks when needed.  This includes:

 

3.Accountable for maintaining high standards of training for the desks, with the close support of the manager

 

4.Responsible for sharing in the provision of support for Lending technology

 

 

5.Shares in the provision of circulation desk services

 

Position Requirements

Education:

Undergraduate degree or equivalent in education/experience.

Experience:

Must have proven excellent communication and interpersonal skills; proven self-starter; demonstrated commitment to high-quality customer service; supervisory experience with proven strong mentoring ability; experience training in a workplace setting; proven aptitude with software applications; analytical and problem-solving skills; proven ability to manage and prioritize tasks. 

 

Experience in library operations, particularly knowledge of circulation systems, is an asset.

 

Special Conditions:

Moderate lifting and carrying of library materials is required. 

Evening or weekend work may be required to cover an absence.

 

Technical:

MS Word Excel PowerPoint Other
Basic Basic Not required Proven aptitude with software applications

Nature and Scope

Interpersonal Skills:

Internally, communicates with department supervisors and managers to present and discuss information and problems.  Also communicates with desk trainers to collaborate and reach agreement on training plans and “sell” ideas.  Works with Library Systems and Facilities departments to obtain action on issues.

 

Externally, works with patrons to respond to problems and promote services, and with campus contacts such as Plant Operations, to present issues and discuss problems.

Level of Responsibility:

Accountable for ensuring staff perform specialized work. Works with minimal supervision and has direct reports.

Decision-Making Authority:

Responsible for problem-solving daily issues.  Works with manager and others to solve more complex problems. 

Physical and Sensory Demands:

Minimal demands typical of a supervisory position operating within an office environment.

Working Environment:

Minimal exposure to disagreeable conditions typical of a supervisory position with responsibility for a time-sensitive activity.