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Manager, Cleaning Services

Date: May 2012
Reports to (Job Title): Director, Organizational Services
Jobs Reporting (Job Titles):

Assistant Manager, Cleaning Services Traditional-Style

Assistant Manager, Cleaning Services Suite-Style

Location: Main Campus
Grade: USG 11

Primary Purpose

The Manager, Cleaning Services is accountable to the Director, Organizational Services for strategically leading and coaching the Cleaning Services Management Team and is responsible for effectively managing staff, external service providers, processes, and activities involved in the provision of outstanding cleaning services at all student residence facilities under the umbrella of the Department of Housing and Residences.

Key Accountabilities:

1.Leadership – Overall responsibility for providing excellent leadership to all Cleaning Services Management Team members (Assistant Managers, Supervisors), Residence Attendants, and Residence Housekeepers.


2.Personnel Management – Overall managerial responsibilities for  Cleaning Services’ human resources including:



3.Fiscal Management – Overall managerial responsibility for Cleaning Services’ financial resources including:



4.Operations Management – Overall responsibility for planning and developing strategies and systems for the effective management of a cleaning services program that strives for continuous improvement and supports the Department’s goal for clean, comfortable residential communicates that are conducive to student learning and engagement. This requires:



5.Project Management– Accountable for managing and directing the effective co-ordination of multiple regular and special projects for the Cleaning Services unit and for the wider Organizational Services team.


Position Requirements


Completion of a Bachelor’s degree (or equivalent experience).


Progressive management experience in a student-focused environment with a background highlighted by human resources management and facilities management. Competencies will include strategic thinking, people management, change management, interpersonal, organizational, and communication skills.


MS Word Excel PowerPoint Other
Proficient Proficient Basic

Proficient computing skills, specifically with Microsoft Office applications and Oracle-based financial management systems. Awareness of web related and mobile communication tools and operational knowledge of information systems.

Nature and Scope

Interpersonal Skills:

Internally, this position interacts regularly with Managers in the Department of Housing and Residences, along with Directors and other staff in the Department of Housing and Residences. This positions provides regular supervisory support to Assistant Managers on the Cleaning Services team. Additionally, this position collaborates regularly with colleagues at all levels in Human Resources, Occupational Health, the Safety Office, Finance and Procurement.

Externally, this position interacts regularly with 3rd party service providers (contract cleaning companies, pest control companies), supply and equipment providers, and liaises with provincial and international service associations.

Level of Responsibility:

This position is responsible and accountable for the overall provision of the cleaning services operation in the Department of Housing and Residences. This includes the effective management of all Cleaning Services’ internal and external resources (human and physical) and process in order to fulfill this service requirement.

This position provides overall leadership and strategic direction to the Cleaning Services Management Team (Assistant Managers and Staff Supervisors) in the Department of Housing and Residences. This position provides direct supervision and coaching to the Assistant Managers to influence their actions in order to influence the Cleaning Services Supervisors and frontline staff.

This position provides co-worker support to colleague Managers on the Organizational Services Management Team within the Department of Housing and Residences.

Decision-Making Authority:

This position has decision making authority for all accountabilities related to the provision of cleaning services within the Department of Housing and Residences. These types of decisions include: staffing decisions (recruitment, performance, development, discipline), business process decisions relating to resource allocation – both internal and external human resources, service standards, procedures, workload/priority management, and budget management.

This position makes recommendations to the Director of Organizational Services about improved service and business process opportunities that impact both the incumbent’s and colleague functional areas within and beyond the department.

Physical and Sensory Demands:

This managerial role in an office setting involves minimal physical demands and moderate sensory effort resulting in slight fatigue, strain, or risk of injury.

Working Environment:

This role is exposed to stress and pressure associated with managerial positions that are responsible for a large number of full-time employees. The role involves minimal-moderate exposure to psychological risk resulting from unavoidable exposure to hazardous, disagreeable, or uncomfortable environmental conditions. There may be unusual hours or schedules, multiple and/or tight deadlines beyond one’s control and constant interruptions (ie phone calls, emails, and unplanned but urgent service requests) that are impacted by varying student volumes at different times of year.