Department: | Information Systems and Technology | April, 2008 | |
Grade: |
USG 3 35 hr/wk |
Reports to: | Telecommunications Services Coordinator |
The University Reception Attendant is accountable to the Telephone Communications Analyst, Administrative Support, for the operation of a 2250 switchboard.
As the University has grown to include many more off campus sites and business related spinoffs, the job of the attendant has changed as well. In this capacity she/he uses her/his extensive knowledge of campus facilities, faculty changes, university special events, and university business associations to ensure calls are appropriately directed.
Telephone Services incorporates the University’s central switchboard that serves as the University’s Reception. University Reception Attendants must be proficient in the use of a 2250 switchboard. She/he places conference calls from the switchboard, places long distance calls, and understands and explains extension, toll free and long distance restrictions to clients.
The incumbent must have excellent communication skills and a good knowledge of the university environment. He/she must have the experience and ability to handle a high volume 2250 switchboard. The candidate must be familiar with a PC based directory such as Switchview and have knowledge of long distance dialling procedures within North America and Internationally. Knowledge of conference call dialling procedures required. The incumbent must be capable of adapting to new switchboard technology.
The Attendant also provides support to the Telephone Services office including monthly wireless bill mailings, creating reports from an online bill for charge out purposes and other duties as required.
Working as part of a team in a close office environment, a great deal of the day is spent seated at a computer and switchboard console.