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eResources Access Associate

Date: January 10, 2016
Reports to (Job Title): eResources Access Manager
Jobs Reporting (Job Titles): N/A
Department: Collection Development, Library


Main Campus (Dana Porter Library)


35 hr/wk

Primary Purpose

The eResources Access Associate supports the provision of access to information resources in a digital environment by working within the OpenURL resolver and associated electronic resources management (ERM) systems to troubleshoot access issues and to keep the Library’s holdings up to date. The incumbent ensures the quality of the local entitlements knowledge base, which is needed for the access, determination of entitlements, and discovery of usage rights for electronic resources. In addition to this, the incumbent supports the assessment and development efforts associated with gathering and analysing web analytics.

Key Accountabilities:


As a member of the Collection Development Department, the eResources Access Associate is an effective, collaborative team member:

  • Working closely with members of the Department and others involved in the electronic collection lifecycle management
  • Reviewing and recommending improvements to the Library’s electronic resources knowledge base
  • Communicating effectively to troubleshoot issues
  • Participating in the development and improvements to area workflows, as appropriate
  • Participating in Departmental reviews and working groups as required
  • Participating in system testing and analysis as required
  • Participating in library-wide projects as required by areas of responsibility and expertise


Supports the access to electronic subscriptions and purchases by:

  • Providing timely and accurate local OpenURL resolver updates, including activating and de-activating targets
  • Ensuring that access and holdings for electronic journals are correct in both ERM and the library catalogue and to communicate any such changes to the respective Cataloguing staff member
  • Identifying and reporting issues in vendor- and consortia- provided knowledge bases
  • Participating in the investigation, review, and implementation of tools to support electronic resources management process
  • Assisting, as appropriate, with the troubleshooting process for the Knowledge Base and Citation Linking tools


As one of the collection assessment support staff members in the Library, supports web analytics assessment of eResources access by:

  • Developing and maintaining working knowledge of collection web analytics data
  • Developing and maintaining an awareness of data analysis
  • Analyzing and presenting statistics in an easily understandable format


Acts as a back-up to the eResources Access Manager for troubleshooting issues and investigating excessive use complaints

Position Requirements


Undergraduate degree or equivalent in education/experience.


Proven self-starter with demonstrated commitment to process improvement

Proven ability to manage very detail-oriented processes which require an exceptional degree of accuracy

Demonstrated ability to analyze and resolve problems and to prioritize multiple tasks in an environment with frequent interruptions

High level of comfort working with software applications, including Excel

Experience working with an OpenURL Resolver, such as SFX

Ability to maintain effective and positive working relationships across multiple and diverse stakeholder groups

Excellent oral and written communication skills

Ability to manage, analyze, and report on data  

Superior customer relationship management skills




MS Word Excel PowerPoint Other
Beginner Intermediate N/A Acquisitions Module, ERM, OpenURL resolver

Nature and Scope

Interpersonal Skills:

Internally, communicates with staff in the library to present/describe/analyze information and to obtain decision/action on issues. Externally, communicates with vendors to present/describe information, obtain action on issues, establish relationships, and advocate for quality assurance of knowledge base

Level of Responsibility:

Responsible and accountable for the timely updates to local knowledge base. Works closely with other staff to ensure quality of local and locally-access knowledge base.

Decision-Making Authority:

Responsible for triggering review of vendor- and consortia- knowledge base files. Responsible for simplification of knowledge base targets. Responsible for addressing holdings mismatch between catalogue and OpenURL resolver. Works with manager and others to solve more complex problems.

Physical and Sensory Demands:

Minimal exposure to conditions typical of a position in a fast-paced office environment, with frequent urgent demands.

Working Environment:

Exposure to conditions associated with urgent, time-sensitive activities and troubleshooting.