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Fine Arts Digital Technician

Date: June 2013
Reports to (Job Title): Chair, Fine Arts
Jobs Reporting (Job Titles): NA
Location: Waterloo
Grade: USG 8

Primary Purpose

The Digital Technician maintains a range of digital equipment used by students, faculty, and staff in Fine Arts. The technician provides guidance and support to users in creative applications of hardware and software and ensures that equipment is in optimal operating condition for instructional and creative purposes.

Key Accountabilities:


Maintains an array of digital equipment in the Fine Arts Department, which includes:

  • 3D printers and scanners;
  • Large format printers and scanners;
  • PC and MAC computer systems, including peripheral systems used for image and film preparation;
  • Digital SLR cameras, point-and-shoot digital cameras, analogue cameras, flip cams, camcorders, drawing tablets;
  • Laptops, large-scale monitors, digital projectors;
  • Lecture theatre sound systems;
  • Darkroom equipment and supplies for analogue photography;
  • Professional lighting kits, individual lights and stands;
  • A range of relevant software, including Adobe Suite and Final Cut.

Supports students and faculty in the use of equipment and associated software for coursework and related projects:

  • Supports students in technical aspects of project-based coursework and preparation of senior UG and MFA studio practice theses;  
  • Provides instruction and guidance in equipment/software use; provides support to ECH digital lab users from other units and programs on an on-call basis;
  • Supports faculty, students and staff in maximizing the creative potential of software and hardware;
  • Maintains office hours to consult with students, faculty and staff on technical and technical/creative matters;
  • Provides trouble-shooting services for digital equipment, including support for file conversion and compatibility issues, downloading media from camcorders or digital SLR cameras, ensuring lab and studio equipment is fully operational;
  • Conducts testing and research related to output from large format printer (colour profile, substrates, resolution, quality); conducts regular cleaning, updates stock; tracks printer use and costs.

Conducts research and provides guidance to the department in the acquisition of new/replacement digital equipment:

  • Recommends equipment to meet department needs within budget constraints;
  • Works as appropriate with Arts Computing Office in the acquisition and monitoring of digital lab and other equipment;
  • Provides support to instructors and students during the installation and introduction of new media and equipment.

Provides support to exhibits of student and faculty work in various galleries as required:

  • Assists with the installation of student media-based work (monitors, projectors, sound systems, software);
  • Provides assistance with lighting installations.

Ensures equipment is appropriately inventoried and maintained:

  • Prepares instruction sheets and maintenance protocols for digital equipment;
  • Ensures inventory control for loaned equipment, including parts associated with equipment and loaned with it;
  • Hires and oversees student assistants as required.

Position Requirements


University degree or college diploma in fine arts, graphic design, or related program with focus on digital technologies, or equivalent combination of education and experience.


Several years’ experience using and managing digital equipment particularly in a creative production context; proven ability to recognize and maximize the creative potential of digital software/hardware; experience as an instructor or tutor; proven ability to explain technical concepts in user-friendly terms.

Familiarity with a wide range of digital equipment as outlined, including PCs and MACs. Ability to understand, troubleshoot, and correct problems quickly. Familiarity with all aspects of Adobe Creative Suite, Final Cut, both technically and also in maximizing the software for its creative, artistic potential. Interest in and commitment to evolving digital technologies and applications.


MS Word Excel PowerPoint Other
Basic Basic Intermediate Adobe Creative Suite, including Photoshop, Illustrator, InDesign, Premiere, After Effects; Final Cut; other visual-based software as it evolves and emerges.

Nature and Scope

Interpersonal Skills:

Works with students, faculty, and staff in and beyond Fine Arts to instruct, interpret requirements, and to identify and resolve technical problems (software, hardware, specialized equipment).

Level of Responsibility:

Provides coaching, technical support and training to students, faculty and staff within and beyond Fine Arts; accountable for problem-solving (both technical and creative). Specialized work with minimal supervision; oversees work of student employees.

Decision-Making Authority:

Works independently to diagnose and resolve technical issues and provide counsel to students, faculty, and staff on appropriate/creative uses of equipment and software; supports decision-making on equipment acquisitions in the department.

Physical and Sensory Demands:

Requires physical and sensory effort typical of a technical position working with IT equipment and peripherals.

Working Environment:

Minimal physical risk resulting from work with digital equipment in a department of fine arts; exposure to chemicals, inks, etc. typical of that environment.

This is a half-time continuing position, 17.5 hours/week.